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Cannot Import Pre-Built Website

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  • March 28, 2025 at 5:12 pm #649957

    callachicdesign
    Participant

    Hi, I cannot seem to import Pre-Built Websites to my website. I wanted to import “Flower” website, but it always stuck at 15% and I get the attached error message.

    I’ve contacted the hosting support, and they cannot change timeout limit to 300s as my plan is shared hosting.

    Please advise how can I import the pre-built website to my website so I can do the changes accordingly?Would it be possible for you to copy the file for me for this theme? I’ve created new user for you.

    Your reply is greatly appreciated.

    Thank you!

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    March 28, 2025 at 5:29 pm #649962

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    It looks like a problem with your server and we can’t even view your website at the moment https://gyazo.com/a1360f0350bc756d59808ea78d8d0499

    Kind Regards
    XTemos Studio

    March 28, 2025 at 5:37 pm #649968

    callachicdesign
    Participant

    Hi sorry please ignore. I’ve just successfully imported it FINALLY, with the help of the hosting customer service.

    You can close this thread. Thank you!

    March 31, 2025 at 9:42 am #650301

    Artem Temos
    Keymaster

    Hello,

    Thank you for updating us. We’re glad to hear that you’ve successfully imported the pre-built website with the assistance of your hosting provider. If you have any more questions or require further assistance in the future, please feel free to reach out.

    Kind regards
    XTemos Studio

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