Home Forums WoodMart support forum Blank page after completing the order – Need help.

Blank page after completing the order – Need help.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #650102

    denniszg
    Participant

    Hello,

    I need help. I have a problem during checkout. Everything works fine until the client proceeds to payment. Once the payment is completed, the system redirects to a blank page where nothing is displayed, or it shows a 404. It should display what has been purchased, the order number, etc. Also, the widget that appears on the right side, showing what’s in the cart, with images and text along with the buttons, doesn’t look nice—everything is misaligned. (The images are too large, the text is shifted, and the buttons are different sizes.) I should mention that I previously used the Hello Elementor theme (which worked perfectly), but I replaced it with the Woodmart Retail theme. Everything is set up, and when I tested it, these two issues appeared. I’ve disabled all plugins except for the theme, Elementor core plugin, Elementor Pro, and WooCommerce, but the issues are still happening. The “Thank you page” is enabled, but it’s not reacting. I’ve created three websites using Woodmart themes, and I haven’t encountered this kind of issue before. It might be because I’m “replacing” an existing website with a new theme. Could you please access my website and try to fix this problem or tell me what I should do?

    Attachments:
    You must be logged in to view attached files.
    #650123

    denniszg
    Participant

    This is the state when Elementor Pro is disabled. The widget is fine, but the checkout page still shows a blank screen.

    Attachments:
    You must be logged in to view attached files.
    #650319

    Hung Pham
    Keymaster

    Hi denniszg,

    Thanks for reaching to us and appreciate your patience.

    Could you please once check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    In case, the problem remains, please provide your site admin access (insert the site credentials into the Private content block under the message area) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    #650586

    denniszg
    Participant

    Thank you.

    #650715

    Hung Pham
    Keymaster

    Hi denniszg,

    Thanks for details.

    If you are using Woodmart Header builder cart element and Elementor Pro plugin, you need to disable Elementor Mini Cart template that is designed to work with Elementor Pro under Elementor > Settings > Integrations > WooCommerce > Mini Cart Template and select Disable. https://take.ms/Ra7Cv

    In case you don’t use Pro version, there is an issue with the 3rd party plugins or Cache plugins. Please clear CDN or cache and deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Regards,

    #650941

    denniszg
    Participant

    Hello,

    I managed to solve the problem. The first issue was the one you mentioned regarding the “Mini Cart” in Elementor Pro, so I set it to “Disable.” The second problem, the blank page after placing an order, was also in Elementor Pro, where an old page was still registered, showing the order summary, but it didn’t actually exist on the server. Please take a look at the images. Once I disabled that page, everything started working.
    Thank you for your help, effort, and advice.

    #650994

    Hung Pham
    Keymaster

    Hi denniszg,

    Glad to hear your issue has been resolved. Regarding 404 issue, you should resave permalinks via Settings > Permalinks.

    Regards,

Viewing 7 posts - 1 through 7 (of 7 total)