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Product Rating issue

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  • April 7, 2025 at 1:18 pm #652136

    kontaktme
    Participant

    I enabled Product ratings.
    I also enabled that user can upload images to their rating.
    Problem 1) I do not See any image upload form on frontend.
    Problem 2) On mobile phone, If I create a rating, I always land on a white screen and no rating was submitted. This is a big problem at the moment, as customer can not send ratings from smartphones.

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    April 7, 2025 at 4:28 pm #652235

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. I have checked your site and the images load option is showing fine.
    See the Screenshot for clarification:
    https://ibb.co/FqKqMBpv

    02. Also, I have added the product review from a mobile on your site. It is working fine.
    See the Screenshot for clarification:
    https://ibb.co/Kc2JKcTk

    Check your site after completely clearing the browser cache, and clear the site cache and check the issue.

    Best Regards

    April 7, 2025 at 11:55 pm #652316

    kontaktme
    Participant

    Ok, that weird.
    I testes it twice on mobile but onwards it works.
    Thanks a lot.
    I also See now that you have to be logged in to upload images.
    thanks for clarification.

    April 8, 2025 at 10:20 am #652413

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You’re very welcome! I’m glad I could help. If you need anything else, feel free to reach out!

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

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