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Description accordion tab still shown even when product description is empty

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  • #652208

    raz.sofer
    Participant

    As written above. I have tried to disable all plugins not related to theme and disable cache, it is still there.
    I have attached a link to a page for example.

    #652242

    raz.sofer
    Participant

    screenshot attached

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    #652456

    Hello,

    By default, in WooCommerce, if you haven’t added any content in the Product Description field, the Description tab should not appear on the product page.

    If it’s still showing on your site, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and give you a possible solution.

    Also, remove the IP restrictions. We are accessing the site from Pakistan.

    Best Regards,

    #652497

    raz.sofer
    Participant

    attached details for admin

    #652535

    Hello,

    Please deactivate all the plugins except these:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case the problem remains, even after all the plugins are deactivated, confirm the permission for plugin deactivation, switching to the parent or default theme. As soon as we complete the testing, we will enable it all back.

    Best Regards,

Viewing 5 posts - 1 through 5 (of 5 total)