Checkout error “Date & Time (Pickup location) fields are required”

This topic has 5 replies, 2 voices, and was last updated 2 weeks, 6 days ago by Luke Nielsen.

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April 11, 2025 at 4:58 am #653253

bhuvaneshbunty1999
Participant

Hello Woodmart Support Team,

I am getting a error for a Checkout when I placing the order.
I installed a order date and pickup location plugin by pi web solutions, and configured correctly, then after few days it worked well, But Suddenly my customers are complaining about cannot place the order.
So I checked and reviewed, the problem they are getting is date, time and pickup location field are required, even though they are filling it.

Tried fixing this issue by
1) updating the plugin, Downgrading the plugin, changing the PHP versions to 7.4 to 8.2 (did,n’t work any of it.)
2) tried to fix if there is any ajax issues.
3) tried to fix by changing similar plugin.

When I tried with different theme it is working, that means the issue is only with the theme.

I don’t know what happen’s may be the latest update gets messing it up something ajax error or something I don’t know.

I really and badly wanna fix this issue ASAP.

I wanna you to help me this issue.

Thanks.

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April 11, 2025 at 11:00 am #653319

Luke Nielsen
Keymaster

Hello,

May I disable 3rd party plugins and enable the parent/default theme for testing?

Looking forward to collaborating with you!

Kind Regards

April 11, 2025 at 11:05 am #653320

bhuvaneshbunty1999
Participant

Yes, you can test it, Go ahead.

April 11, 2025 at 12:02 pm #653343

Luke Nielsen
Keymaster

Hello,

Currently, without Layout it works – https://prnt.sc/Cq__CFBgvwmY

So it looks like there is not enough hooks in the Layout.

We have a special “Hook” element in Elementor/WPB that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

Read more information here https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Kind Regards

April 11, 2025 at 4:42 pm #653446

bhuvaneshbunty1999
Participant

Which layout and what should we need to do to disable the layout? Is that still working? Is that layout important?

April 11, 2025 at 4:46 pm #653449
Luke Nielsen
Keymaster
Hello,

Navigate to Layouts -> Checkout -> https://prnt.sc/apIxUbZQu3u9

This is usable when you want to customize the Checkout page via the page builder. You can disable it and recheck whether the default Checkout page suits you.

Kind Regards
- This reply was modified 2 weeks, 6 days ago by Luke Nielsen.
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