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URGENT – Thank You page issue

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  • April 14, 2025 at 12:23 pm #653856

    DJLS1997
    Participant

    Hi,

    We’re currently experiencing an issue with our website: https://afroditedecants.com/staging-new/

    After a successful checkout, users are redirected to the Thank You page as expected. However, the order details are not being displayed.

    Here’s what we’ve done so far:

    We created a custom Thank You page using Elementor and added the Purchase Summary element.

    We then set this page as the Purchase Summary page in the WooCommerce site settings.

    When we switch to the default Hello Elementor theme, the order summary appears correctly. However, when we activate the Woodmart theme, the order details do not show on the Thank You page.

    We reached out to Elementor support, and they confirmed that the issue appears to be caused by a conflict with the theme.

    Could you please investigate this conflict and help us find a solution so the order details appear correctly while using the Woodmart theme?

    Thank you.

    April 14, 2025 at 12:49 pm #653862

    Luke Nielsen
    Keymaster

    Hello,

    May I enable the default theme and disable 3rd party plugins for testing?

    Looking forward to collaborating with you!

    Kind Regards

    April 14, 2025 at 12:59 pm #653863

    DJLS1997
    Participant

    Yeah sure. Go on.
    Make sure you’re testing it on the staging website link I shared and not the main website.

    April 14, 2025 at 5:36 pm #653952

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that you have created the Thank you page via Elementor Pro templates and at the same time for the checkout page you use our Layouts, unfortunately, in such a way it will not work.

    So if you want to use a custom Thank you page, you need to disable the Layouts for the Checkout page – https://prnt.sc/dU73KTik61fE then it will work – https://prnt.sc/coUSLXcFRxQc

    In the next update, we will add the ability to create a custom Thank you page via Layouts.

    Kind Regards

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