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URGENT – OFF Canvas Filter Issue

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • April 17, 2025 at 9:18 am #654833

    DJLS1997
    Participant

    We’re currently facing an issue with the mobile version of the website

    The off-canvas filter for mobile devices is not functioning as expected. We’ve already tried basic troubleshooting, including deactivating other plugins to rule out conflicts, but the issue persists.

    Could you please look into this at your earliest convenience?

    April 17, 2025 at 10:17 am #654859

    DJLS1997
    Participant

    KIND REMINDER

    April 17, 2025 at 10:52 am #654876

    Artem Temos
    Keymaster

    Hello,

    To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    April 17, 2025 at 11:22 am #654886

    DJLS1997
    Participant

    The filter is working properly on desktop but when we click on show sidebar on mobile, sometimes it is working and sometimes it is not working.
    Check this video for better understanding.
    https://www.awesomescreenshot.com/video/38854360?key=ab1deaa402299cfa60e7ff493f001d2a

    April 17, 2025 at 11:33 am #654889

    Artem Temos
    Keymaster

    We have fixed this by enabling the following script to be always loaded in Theme Settings https://gyazo.com/73c881f9ee1020449e140004ce7c71db

    Kind Regards

    April 17, 2025 at 11:46 am #654894

    DJLS1997
    Participant

    Thank you!
    You can close this ticket now.

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Viewing 6 posts - 1 through 6 (of 6 total)

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