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Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 23, 2025 at 4:32 pm #656130

    officialmykonmed
    Participant

    Hello, I purchased the Woodmart theme from you, but there are three different options for page editing. However, no matter which one I install, I can’t access the page editing screen. I tried using Elementor, but it just stays on the loading screen and nothing else happens. I really need help. Can you provide technical support? I need assistance, and I would like to show you the issue so you can better understand the situation. How can I share this with you?

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    April 23, 2025 at 5:41 pm #656153

    Luke Nielsen
    Keymaster

    Hello,

    The access that you sent are not working – https://prnt.sc/t9KgAgIx7p17

    Please update it and let me know.

    Kind Regards

    • This reply was modified 2 months, 3 weeks ago by Luke Nielsen.
    April 23, 2025 at 6:17 pm #656169

    officialmykonmed
    Participant

    Sure, I’m sending it right away. You can check again shortly.

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    April 24, 2025 at 9:21 am #656247

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    Increase these values – https://prnt.sc/3HqzKVfkEfVf on your server and after applying those values, recheck the issue and let me know.

    I await your response.

    Kind Regards

    April 24, 2025 at 10:17 am #656268

    officialmykonmed
    Participant

    Hello,

    Thank you for your message.
    I have updated the values on the server as requested.
    However, I tested the issue again and unfortunately, the problem still persists.

    Looking forward to your further assistance.

    Kind regards.

    https://prnt.sc/cyZiomwayVns
    https://prnt.sc/WUvra7TL4fbc

    April 24, 2025 at 10:22 am #656270

    Luke Nielsen
    Keymaster

    Hello,

    May I check how it works on the default theme?

    Looking forward to collaborating with you!

    Kind Regards

    April 24, 2025 at 10:23 am #656271

    officialmykonmed
    Participant

    I haven’t made any changes or edits to the site yet.
    If there’s a problem with the installation or anything else, feel free to reset everything and start over.
    I haven’t done anything — it’s exactly like the demo.
    You can delete everything if needed.
    My only goal is to get the issue resolved.

    https://prnt.sc/DNAV6-Q5v4x8

    April 24, 2025 at 11:26 am #656290

    Luke Nielsen
    Keymaster

    Hello,

    Check how it works now and let me know – https://prnt.sc/sMoCbk27K4Ze

    Thank you for your time.

    Kind Regards

    April 24, 2025 at 11:39 am #656294

    officialmykonmed
    Participant

    Hello,

    I’ve checked and it is working now, thank you!
    If I encounter any issues in the future, I will contact you again.
    Could you please explain what the problem was?
    I’m asking just in case I face the same issue again later.

    Kind regards.

    April 24, 2025 at 11:39 am #656295

    officialmykonmed
    Participant

    Hello, Merhaba

    I’ve checked and it is working now, thank you!
    If I encounter any issues in the future, I will contact you again.
    Could you please explain what the problem was?
    I’m asking just in case I face the same issue again later.

    Kind regards.

    April 24, 2025 at 11:52 am #656306

    Luke Nielsen
    Keymaster

    Hello,

    The problem was in the settings of Elementor, more details is here – https://elementor.com/help/server-configuration-conflicts/

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)