“There has been a critical error on this website” error message after update
-
I have updated the Woodmart theme via FTP and activated the purchased license in the theme settings however the website view says “A fatal error has occurred on our site.” error message.
Thanks in advance for your help!
Hello,
Could you please send the error logs from your server?
Also, send access to the admin panel.
Thank you in advance.
Kind Regards
Hi Support Team,
After installing a theme update in WordPress, we encountered a critical error on our website (“There has been a critical error on this website”).
Before the update, we also had an issue: when trying to open the Elementor plugin for editing, it failed to load properly.
We decided to perform the theme update to see if it resolves the problem, but instead the site broke with this critical error.
Could you please help us understand what caused this issue and how we can fix it?
Thank you in advance for your support!
Here is the debug log file
Attachments:
You must be
logged in to view attached files.
Hello,
It seems that access is wrong – https://prnt.sc/QKUyb5HZfm0G , could you please update it?
Also, may I reinstall the theme on the website you sent?
Kind Regards
Sent the login link with the informations in private.
-
This reply was modified 3 months, 3 weeks ago by
VISIONARY.
If reinstalling solves our problems, then yes — you can go ahead and reinstall.
However, could you please confirm whether our settings will be reset to default after the reinstall or not?
Hello,
Theme Settings will be saved after it. Please recheck the issue now and let me know.
Looking forward to hearing back from you!
Kind Regards
Although the critical error message is no longer showing, the original issue has not been resolved—Elementor still fails to load properly. I’ve attached a screenshot showing what happens during loading.
Please let me know what steps I can take to fix this issue.
Attachments:
You must be
logged in to view attached files.
Hello,
Please disable all plugins except these ones:
Elementor
Woodmart Core
WooCommerce
Enable the Parent theme
Then activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
That was our first step, but unfortunately it did not solve the problem—Elementor is still not loading properly. I have already deactivated all the suggested plugins, but the issue persists.
I’ve attached a screenshot of the loading screen for your reference.
Please advise on the next steps to resolve this.
-
This reply was modified 3 months, 3 weeks ago by VISIONARY.
-
This reply was modified 3 months, 3 weeks ago by VISIONARY.
Attachments:
You must be
logged in to view attached files.
Hello,
If you do not mind, may I do some testing on your end by disabling/enabling plugins and changing the theme to the default one?
I await your response.
Kind Regards
Hi!
Sure, feel free to do that.
Hello,
I have checked the issue on the default Storefront theme and the same issue happens there, here is a video – https://dropmefiles.com.ua/en/2s78
I suggest you contact the Elementor support team for further solutions.
Kind Regards
.
