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Wishlist and Compare Features Not Working Properly in Woodmart Theme

Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 30, 2025 at 6:09 pm #657611

    zoloto14k
    Participant

    Hi team,

    I’m currently experiencing several issues related to the Wishlist and Compare functionalities in the Woodmart theme:

    Wishlist not displaying properly:
    When users click the wishlist icon, it correctly redirects to the /wishlist/ URL. However, on the Ukrainian version of the site (main language), the content displayed is not the wishlist but the blog archive instead.
    On the Russian translated version, the wishlist works as expected — even though both versions are using the [woodmart_wishlist] shortcode.

    Wishlist items not showing up:
    Even when products are added to the wishlist (the icon shows a count, e.g. “2”), the wishlist page appears empty — no items are displayed at all.

    Compare feature sometimes doesn’t respond:
    Occasionally, clicking the compare icon does nothing. It seems to randomly stop working and then work again on page reload.

    These issues persist even when cache is cleared, and WPML translations are re-synced.

    Could you please advise what might be causing these issues or how to fix them?

    Thanks in advance!
    Yurii Vorobiov

    May 1, 2025 at 2:06 pm #657780

    Luke Nielsen
    Keymaster

    Hello,

    May I disable the 3rd party plugins for testing?

    Looking forward to collaborating with you.

    Kind Regards

    May 1, 2025 at 5:58 pm #657838

    zoloto14k
    Participant

    Hello,

    Thank you for your help so far.

    Just a quick note before you proceed with further debugging: please avoid disabling any plugins or making experimental changes directly on the live production site at https://14k.website/, as we are actively developing and populating it.

    Instead, we’ve prepared a dedicated staging environment with the exact same setup and credentials. You’re welcome to test, disable plugins, or do any required debugging there safely.

    Let me know if you have any questions.

    Best regards,
    Yurii

    May 2, 2025 at 11:52 am #657950

    Luke Nielsen
    Keymaster

    Hello,

    On the test website, you had disabled all 3rd party plugins, so I just reupdated each translation for the Wishlist and as a result, it started to work – https://prnt.sc/Q07rFsx8PoeV

    Try to do the same on the live site and let me know.

    Kind Regards

    May 2, 2025 at 3:57 pm #658057

    zoloto14k
    Participant

    Hello,

    Thank you again for your assistance in helping me identify the source of the issue.

    I’ve managed to resolve the problem on my end. The root cause turned out to be a conflict with some third-party plugins that added custom Elementor widgets. Although re-saving the translations helped partially, the Wishlist feature only started to work properly after I disabled all non-essential plugins. After removing the conflicting ones and enabling the others one by one — everything works fine now.

    I appreciate your support and time. Your advice helped me to narrow down the issue and eventually solve it. Many thanks!

    Best regards,
    Yurii

    May 2, 2025 at 4:50 pm #658072

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for keeping us updated on your progress. We are pleased to hear that you’ve successfully resolved the issues with the Wishlist and Compare features by addressing the plugin conflict.

    Should you have further questions, require assistance, or encounter any new issues, please do not hesitate to reach out.

    Kind regards

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