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Quick quantity option has disappeared.

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  • May 2, 2025 at 1:43 pm #657980

    kruajeng
    Participant

    After I updated the theme to the latest version, I encountered some problems.

    Firstly, I had previously set up a ‘quick quantity’ selector option to be displayed. However, after logging into the system, this quick quantity option has disappeared.

    Secondly, regarding product categories, I had configured certain ones to display only a specific subcategory. Now, they are displaying both the main (parent) category and the subcategory together, as shown in the image. This behavior ignores the display rules I had set.

    How can I fix these issues and restore the previous settings and appearance?

    Attachments:
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    May 2, 2025 at 3:46 pm #658050

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. I’ve just checked your site while logged in, and the quick-quantity selector is displaying correctly.
    See Screenshot for clarification: https://ibb.co/211xzGLG

    If you still don’t see it, please try clearing your browser and site cache and check the issue.

    02. Regarding the product categories, could you please let me know where you made the changes to the settings? Did you use any custom code or a specific plugin to configure the display rules for showing only the subcategories?

    This will help us better understand the issue and find a solution.

    Best Regards,

    May 2, 2025 at 4:49 pm #658070

    kruajeng
    Participant

    1. The problem hasn’t been resolved yet. I have already cleared all the cache, but there is still no option to enter the product quantity

    Attachments:
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    May 2, 2025 at 4:51 pm #658073

    kruajeng
    Participant

    2. I have set my product categories to display only subcategories. However, now the main categories are also being displayed along with them. This started happening after I recently updated the theme.

    Can you help me fix this issue?

    Attachments:
    You must be logged in to view attached files.
    May 3, 2025 at 9:36 am #658143

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please let me know where you made the changes to the settings? Did you use any custom code or a specific plugin to configure the display rules for showing only the subcategories?

    This will help us better understand the issue and find a solution.

    Best Regards,

    May 3, 2025 at 10:57 am #658154

    kruajeng
    Participant

    Everything changed on its own after I updated the latest theme, and I didn’t do anything else. Why don’t you go check? I’ve already sent you the login link ..

    And why would I go and change the design again to make things complicated?
    The problems I’ve been chasing and fixing for months are finally settled, and it was perfect as I wanted it.

    It seems like the theme has messed it all up again,
    and now I have to go back to fixing problems that I didn’t even cause!

    May 5, 2025 at 7:44 am #658268

    kruajeng
    Participant

    Hello, Aizaz Imtiaz Awan

    I still haven’t had the issue resolved
    Please Check!

    May 5, 2025 at 10:41 am #658306

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. We have checked it and do not see a problem with a product that does not have a quantity. https://monosnap.com/file/PAjkDWPWxWjs3C5YLTaD9YKzlDhuUE

    02. We have reviewed the changes that occurred during the update and can confirm that the functionality of the “Show product category” option has not been modified. Upon checking your product, we noticed that it belongs to two categories. By default, when a product is assigned to two categories, both are displayed https://monosnap.com/file/GV6tHdPINPbWL6zpZJZ0nkwpKh1kyt

    It’s possible that this behavior differs because the functionality in your theme had previously been customized, and during the update, any modifications made directly to the theme were overwritten.

    If you have a backup of your website from before the theme update, it would be a good idea to restore it or review the custom changes that were made.

    Best Regards,

    May 5, 2025 at 10:49 am #658309

    kruajeng
    Participant

    Hello,

    I would like to trouble you to send a screen recording video attachment.

    I will update the screen for you to see after clearing the cache
    because I have already logged in but still cannot select + – products !

    May 5, 2025 at 12:35 pm #658353

    kruajeng
    Participant

    I’ve recorded my screen to show you that the + and – buttons for increasing
    And decreasing the quantity of items have disappeared after I logged in !

    May 5, 2025 at 3:17 pm #658401

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’ve checked your site while logged in using the login details you provided, and the quantity plus (+) and minus (–) buttons are showing and working fine on my end.

    See Screenshot for clarification: https://ibb.co/HDCr5JLg

    Please try to clear the browser cache and check the issue.

    Best Regards,

    May 5, 2025 at 4:14 pm #658424

    kruajeng
    Participant

    I checked the design page and found that it’s related to the theme settings. After I updated the theme, it encountered an issue, causing the plus (+) and minus (–) buttons for adjusting the product quantity to disappear.

    Please check it again?

    Attachments:
    You must be logged in to view attached files.
    May 6, 2025 at 9:58 am #658525

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site again like this and the quantity is showing fine: https://ibb.co/fVbxB4CK

    It’s possible that a conflict occurred during the update process. Please try clearing your Server and browser cache first to check the issue.

    Best Regards,

    May 6, 2025 at 11:52 am #658550

    kruajeng
    Participant

    I have already requested my hosting provider to clear all the cache, but the problem still persists. Specifically, the quantity plus (+) and minus (–) buttons are not displaying.

    I contacted my hosting provider, and they informed me that the issue seems to be related to the WoodMart theme. They advised me to ask the theme developer to investigate why these buttons have disappeared.

    This issue occurred right after I applied your latest update.

    Help me understand how to get these buttons back? I need instructions on how to re-enable or add the quantity plus (+) and minus (–) buttons

    Attachments:
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    May 6, 2025 at 11:58 am #658557

    kruajeng
    Participant

    I’ve tried everything you suggested, but the quantity plus (+) and minus (–) buttons are not displaying button doesn’t show up.

    Your theme might have some issues, as my hosting provider informed me

    Attachments:
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    May 6, 2025 at 12:03 pm #658560

    kruajeng
    Participant

    Login – here ..

    May 6, 2025 at 3:35 pm #658631

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check this problem on other devices and in other browsers, and provide screenshots from these devices? There is no problem on my side https://monosnap.com/file/69nrZiku2hZyyVPTeklO4evEyPb4ar

    Best Regards,

    May 6, 2025 at 5:46 pm #658675

    kruajeng
    Participant

    I’ve tried changing to a new browser, Google Chrome, and cleared all the cache. However, the issue with the quantity plus (+) and minus (–) buttons not displaying still hasn’t been resolved after I updated to the latest WoodMart theme. Try logging into my user account to check. I’ve sent a screen recording video to confirm this again >> https://jmp.sh/s/hfi1K2lycx16fgGGdQ65

    May 7, 2025 at 12:04 pm #658843

    kruajeng
    Participant

    Close Topic

    May 7, 2025 at 1:56 pm #658871

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sounds great that your issue has been solved.

    You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

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