product category menu seem to change their order
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I suspect there is a bug in the WoodMart theme. When the homepage loads, the items in the product category menu seem to change their order.
How can this be resolved?
https://www.loom.com/share/54ec42ebfb454ed6a91b0df48bc933bf?sid=e30ddb53-4808-4673-b96d-a671ead07c53
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Hi kruajeng,
Thanks for reaching to us.
To change the sorting of categories, you need to select Order by > Menu order in this element, and then change the position of this category on the category page https://monosnap.com/file/tTjjXYi5SEiK23ey86ZpHa3nfH92uv. This type of sorting is the most correct.
Regards,
I don’t want to change any product categories, but my product categories shifted/changed on their own after I opened the website, as shown in the screen recording video.
How can I fix it to be normal again?
I think it might be a problem caused by a theme error, right?
Hi kruajeng,
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards,
Hi kruajeng,
I’ve passed this topic to one of our developers, and I will let you know once get an answer.
Thanks for your patience.
Best Regards,
Hi kruajeng,
It’s related to the Slider loop option, and this is expected behavior because that’s how the Swiper library is designed to work. Please disable this option in the settings this option and check. https://monosnap.com/file/CWkoXMG8i4Mv1ujJiHxmVpLl2UKULg
Regards,
While disabling the slider loop is a possible fix, I don’t like it because there are still various screen sizes that can’t display multiple categories like on a laptop screen or sizes larger than 1366 px.
I think it’s a bug or an error in the theme that should be better addressed, don’t you think?
Hi kruajeng,
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards,
I want to create a slider loop for mobile and tablet screens because it only displays 3 menu items.
You probably understand. But when I enabled it, a bug occurred on screens wider than 1366px.
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Hi kruajeng,
So you can create 2 blocks: One for Desktop and One for mobile https://ibb.co/h1C4s1t6
Best Regards,
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Hi kruajeng,
Please try new link https://prnt.sc/HRVCZs3d_abU
Kind Regards
I don’t think you’re addressing the problem correctly. I tried purchasing the Blocksy + Greenshift themes, and they also had an issue with a slider loop.
However, when I sent them a ticket, describing the problem in just a few sentences, they understood the issue perfectly and helped me fix the bug immediately.
They even sent me an update. If you were a customer !
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Hi kruajeng,
Thanks for your patience and glad to hear your same issue has been resolved.
I sent this topic to our developer and we answered your question. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
You can leave a future request here – https://woodmart.canny.io/feature-requests so our developers will take it into account.
Kind Regards
Slider loop bug in the product menu is a fundamental issue known to originate directly from the WoodMart theme itself. The theme’s customization options even provide a toggle to enable or disable this feature.
As a customer I am deeply disappointed with this level of support and response, as it does not constitute a genuine solution to the problem. I believe that other users who come across this thread will share my sentiment that this issue has not been properly addressed !
Hi kruajeng,
Sorry for the inconveniences, as I explained above that I sent this topic to our developer, and they will consider how to solve this problem in the next update.
Kind Regards
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