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Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 7, 2025 at 12:47 am #658724

    jeanefigueiredo2013
    Participant

    My homepage was not working. So I had to update the site’s php to version 8.4 and after that the theme stopped working completely.

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    May 7, 2025 at 10:10 am #658794

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result. If it will not help you, send access to the website and the error logs from your server.

    Kind Regards

    • This reply was modified 3 months, 2 weeks ago by Luke Nielsen.
    • This reply was modified 3 months, 2 weeks ago by Luke Nielsen.
    May 7, 2025 at 4:16 pm #658915

    jeanefigueiredo2013
    Participant

    It hasn’t started working again yet.

    May 7, 2025 at 5:54 pm #658957

    Luke Nielsen
    Keymaster

    You can use any email you want, or you can send temporary access via the link.

    Thank you in advance.

    Kind Regards

    May 8, 2025 at 4:10 am #659024

    jeanefigueiredo2013
    Participant

    Ok

    May 8, 2025 at 10:47 am #659107

    Luke Nielsen
    Keymaster

    Hello,

    It looks like the mb_strtolower function is disabled on your server. Contact your hosting provider for help with this. https://prnt.sc/qUupvrehLam-

    Kind Regards

    May 8, 2025 at 7:26 pm #659320

    jeanefigueiredo2013
    Participant

    I updated… now the home page doesn’t load.

    May 9, 2025 at 10:02 am #659401

    Luke Nielsen
    Keymaster

    Hello,

    We checked your website and noticed that you’ve created incorrect slider content. Specifically, in this slide (https://monosnap.com/file/KBVGsrhsy1BgTzkC0P6NDkKJZwkCVj), you displayed the content of the same slide, which is causing your server to fail to process it.

    Kind Regards

    May 9, 2025 at 5:47 pm #659586

    jeanefigueiredo2013
    Participant

    I didn’t understand how to solve it… could you go back and fix it? Or show me a step by step guide on how I can fix it?

    May 9, 2025 at 5:49 pm #659589

    jeanefigueiredo2013
    Participant

    I got it.. thanks!

    May 9, 2025 at 5:51 pm #659590

    Luke Nielsen
    Keymaster

    Hello,

    Remove (delete) this https://monosnap.com/file/KBVGsrhsy1BgTzkC0P6NDkKJZwkCVj slider and recheck the issue.

    Clear the cache and recheck the issue.

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)