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Site Getting Slow

Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • May 7, 2025 at 9:14 am #658777

    tissertechindia
    Participant

    My website is getting slow for long time. When I checked with the server team. They had reviewed it and said to contact you guys.

    May 7, 2025 at 9:54 am #658789

    Luke Nielsen
    Keymaster

    Hello,

    May I check how it works without 3rd party plugins and check how it works on the default theme? Also, please send access to the admin panel.

    Currently, I do not see the 404 errors, but I do notice the issue with loading.

    Kind Regards

    May 7, 2025 at 11:58 am #658840

    tissertechindia
    Participant

    Yes, there are loading issues. The website is taking too long to load. Have you seen the reports I sent? I’ve also attached a video file showing the loading time — please check that as well.

    May 7, 2025 at 12:00 pm #658841

    tissertechindia
    Participant

    attached a video file

    Attachments:
    You must be logged in to view attached files.
    May 7, 2025 at 3:00 pm #658893

    tissertechindia
    Participant

    helo, any update ?

    May 7, 2025 at 3:31 pm #658904

    tissertechindia
    Participant

    Is that the issue of popup maker plugin ?

    May 7, 2025 at 6:01 pm #658965

    Luke Nielsen
    Keymaster

    Hello,

    To identify the issue, I need permission to disable 3rd party plugins and change the theme to the default one. As I understood, it’s a live site, so may I do it?

    I await your response.

    Kind Regards

    May 8, 2025 at 7:42 am #659053

    tissertechindia
    Participant

    Wait a minute. I just asked the server team as well. I’m waiting for their reply now.
    Also, will disabling and changing the theme cause any issues on my site? Will anything be lost?

    May 8, 2025 at 8:10 am #659056

    tissertechindia
    Participant

    Yes I got the reply from them.
    On reviewing the CPU usage details, we noticed that the cache is not enabled on the website.

    Varnish Cache:
    The Varnish is enabled on the server and application. But it is still showing as MISS in the headers. The “age: 0” header is found in the theme’s files.
    Please get these checked with the theme developer:

    Static Cache Plugin:
    Also, there is no cache plugin active on the website. You may use any cache plugin that best works with the website. We recommend using the Breeze plugin since it is most compatible with the Cloudways stack:
    https://support.cloudways.com/en/articles/5126470-how-to-install-and-configure-breeze-wordpress-cache-plugin

    Object Cache Pro:
    The Object Cache Pro is not installed. Please try deactivating and then activating it again from the Application Settings > WordPress Settings:
    https://support.cloudways.com/en/articles/5723061-speed-up-your-wordpress-application-using-object-cache-pro

    Attaching some screenshots too.

    Attachments:
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    May 8, 2025 at 11:59 am #659145

    Luke Nielsen
    Keymaster

    Hello,

    In most cases, the site should not lose any information. If it’s a live site, you can create a staging website and I can do the test there so the live site will not be affected.

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Kind Regards

    May 8, 2025 at 1:15 pm #659182

    tissertechindia
    Participant

    ok let me check with this.

    May 8, 2025 at 1:44 pm #659188

    tissertechindia
    Participant

    Have you seen the messages I have sent u? from the server team

    May 8, 2025 at 3:27 pm #659232

    Luke Nielsen
    Keymaster

    Hello,

    I saw, but for the proper testing, I need to check the site without plugins, and on the default theme.

    Looking forward to collaborating with you!

    Kind Regards

    May 9, 2025 at 8:14 am #659370

    tissertechindia
    Participant

    OK then. I will create a staging platform and then I will give the details

    May 9, 2025 at 10:56 am #659425

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I will wait for your response.

    Thank you for your time.

    Kind Regards

    May 9, 2025 at 3:21 pm #659539

    tissertechindia
    Participant

    sharing the demo link. Please check

    May 9, 2025 at 4:52 pm #659570

    Luke Nielsen
    Keymaster

    Hello,

    It seems that the server is unstable, as on the default WooCommerce Storefront theme, the page could load around 7-10s – https://prnt.sc/HMkXkAdmOsfP

    https://prnt.sc/icytK17L728y

    It’s not normal for the default theme, the default theme should be loaded around 1s.

    Only these plugins were enabled – https://prnt.sc/ErSTJ5RAoMFE , default theme – https://prnt.sc/rZZ0G02gCcAj and long time loading of the page – https://prnt.sc/QgiOgXAtiwUI

    So I suggest you contact your server for further solutions.

    Kind Regards

    May 10, 2025 at 11:36 am #659688

    tissertechindia
    Participant

    So what you are saying? the issue is with the server ?

    May 10, 2025 at 11:39 am #659689

    tissertechindia
    Participant

    On the first load, the homepage takes a long time to load. However, once it has loaded, other pages load more quickly.

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Viewing 19 posts - 1 through 19 (of 19 total)