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SELECT OPTIONS button doesn't change to ADD TO CART after selection is made

Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 3, 2018 at 8:12 pm #65882

    Warren Pickard
    Participant

    Hi There,

    We sell products that come in different variations (i.e. different sizes). So when a customer is on the Product page, the SELECT OPTIONS button appears (instead of the ADD TO CART button) so they can select a size first. But once they have selected a size, the SELECT OPTIONS button should change to an ADD TO CART button. However, the button doesn’t change once they’ve made their selection..

    Here is the page I’m referring to:

    https://hnwgallery.com/product/spica-2014-open-edition-art-prints-by-sanjay-dhawan/

    And here is a screenshot to show you what I mean:

    https://hnwgallery.com/fireshot-screen-capture-1191-_spica_-2014-open-edition-art-prints_-hnwgallery_com_product_spica-2014-open-edition-art-prints-by-sanjay-dhawan/

    If you have any ideas how to fix this, it would be greatly appreciated!

    July 4, 2018 at 6:12 am #65896

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    July 4, 2018 at 12:06 pm #65960

    Warren Pickard
    Participant

    Hi Artem,

    Here is a quick question, so that I can check how it works with twentysixteen (I’ve never changed the theme before, and want to make sure I don’t do something wrong).

    https://hnwgallery.com/fireshot-screen-capture-1256-manage-themes-hnwgallery-wordpress-hnwgallery_com_wp-admin_themes_php/

    Thanks

    July 4, 2018 at 12:46 pm #65967

    Elise Noromit
    Member

    Hello,

    Please just activate the theme and Basel will be deactivated automatically.

    Also, you can try to deactivate Grid swatch attribute in Theme Settings -> Shop -> Attribute

    Best Regards

    July 4, 2018 at 2:27 pm #65988

    Warren Pickard
    Participant

    Hi Artem,
    I activated TwentySixteen and deactivated Basel.
    At first, the issue was NOT happening in TwentySixteen.
    So I switched back to Basel and then it started happening again (in Basel).
    So then I switched back to TwentySixteen to continue testing.
    Then as I was toggling from one Product page to another Product page, the theme started randomly changing back and forth between Basel and TwentySixteen! So I cleared my cache and tried again, and it kept changing back and forth between Basel and TwentySixteen.
    Currently, my theme is set to TwentySixteen.
    I thought I better not touch anything and tell you about it first.
    Here are the Product pages that I was toggling back and forth on:

    https://hnwgallery.com/product/spica-2014-open-edition-art-prints-by-sanjay-dhawan/
    https://hnwgallery.com/product/spica-2014-original-by-sanjay-dhawan/
    https://hnwgallery.com/product/accents-and-form-i-2017-prints-by-dasha-matrosova/

    Do you know why it is randomly changing back and forth between TwentySixteen and Basel? I’m not sure if you will be able to recreate the issue, as it seems to be temperamental.

    If you would like the admin login credentials for my site, please let me know.

    July 4, 2018 at 2:32 pm #65989

    Warren Pickard
    Participant

    Hi Artem,
    Please give me a few more minutes..
    I deactivated a caching plugin and would like to run a few more tests.
    That might be the culprit.
    I’ll get back to you soon..

    July 4, 2018 at 2:44 pm #65991

    Warren Pickard
    Participant

    Hi Artem,
    It is still toggling back and forth between the Basel theme and TwentySixteen.
    Do you have any idea what is causing this?

    July 4, 2018 at 3:01 pm #65993

    Artem Temos
    Keymaster

    Hi,

    The very strange issue, but it may be caused by some kind of cache on your website or on the server. Try to disable all kind of caching plugins on your website and contact your hosting providers for help too.

    July 4, 2018 at 3:06 pm #65996

    Warren Pickard
    Participant

    Hi Artem,
    Thank you for your prompt reply…
    Will do.

    July 4, 2018 at 3:38 pm #65997

    Warren Pickard
    Participant

    Hi Artem,

    I contacted WP Engine and they showed me how to clear the page cache.
    That fixed the issue of the themes toggling back and forth.

    Regarding the original issue, it was happening on TwentySixteen and also on Basel. In other words, the SELECT OPTIONS button wouldn’t change to an ADD TO CART button (after a selection was made) on both themes.

    Do you have any ideas on how to fix this?

    July 4, 2018 at 6:20 pm #66022

    Artem Temos
    Keymaster

    By default, WooCommerce doesn’t have this option. There shouldn’t be “Select options” button but instead “Add to cart”. Maybe some of the plugins installed changes this button.

    July 4, 2018 at 7:14 pm #66029

    Warren Pickard
    Participant

    Thank you Artem.

    I deactivated all the plugins and did some testing.

    I found the culprit (it was a plugin called “Woo Invoices”).

    Here is a different issue I’m having..

    https://hnwgallery.com/fireshot-screen-capture-1266-_spica_-2014-open-edition-art-prints_-hnwgallery_com_product_spica-2014-open-edition-art-prints-by-sanjay-dhawan/

    Do you know if the green box in the screenshot is part of the Basel theme?

    July 4, 2018 at 8:59 pm #66037

    Warren Pickard
    Participant

    Hi Artem,

    I figured it out..

    I turned off “AJAX Add To Cart” and it fixed this issue.

    No need for you to respond as I know you’re busy.

    Thanks for all your help!

    It is greatly appreciated.

    July 5, 2018 at 6:37 am #66069

    Artem Temos
    Keymaster

    OK, we are glad that you sorted it out. Contact us if you will have any further questions.

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