Update Theme from v4 to v8
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I tried deactivating and reactivating the theme with the new license, but there is no update option. Uploading the theme files does not work either.
Hello,
Try to update the theme manually as shown in our article below https://prnt.sc/hiACCziZ9A_F :
https://xtemos.com/docs-topic/update-the-theme/
Let me know the result.
Kind Regards
Hi, that is actually the first thing I tried. After I click Install, it thinks for about 20 seconds, then I get the following message:
The link you followed has expired.
Please try again.
Hello,
Send me access to the admin panel so I can try to update it.
Thank you in advance.
Kind Regards
Hello,
You need to contact your server and ask to increase the “Max upload size” value: https://prnt.sc/byGKWOshHu5f to 128MB.
Then you can update the theme or let me know when you will change that value so I can do it on your end.
Kind Regards
See Private Info for followup.
Hello,
That code is related to the WP Backery – https://prnt.sc/xzd8tV_JA72M and with Elementor, it will not work. You can edit the page via your page builder, remove that block – https://prnt.sc/JuiT_esECZe4 and make a page using the elements from Elementor.
Kind Regards
Hi, I am trying to rebuild the page by importing the Woodmart Main Pre-built Website. When it reaches 15%, it gets stuck. I adjusted the PHP timeout to 300, but no avail.
Hello,
It seems that after the deactivation of the 3rd party plugins, the 500 Internal Server Error occurs. I apologize for that,
could you please contact the server support and ask them to check that error?
I await your response.
Kind Regards
Hi, we got the server tech to fix the issue.
Login info same as before.
Thank you. It seems that now the account doesn’t have full access – https://prnt.sc/pJtTwlSm_Njy
Could you please update it?
Kind Regards
Hi, the permissions has been updated.
Hello,
Do you want us to import the dummy content for you? Please clarify what build you are going to use: WPBakery or Elementor.
Kind Regards
Please see private content.
Hello,
Please send us the FTP access to your server files or access where we can see logs in real time.
I await your response.
Kind Regards
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