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Split: Error loading blcok – The response is not in a JSON response

Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 10, 2025 at 4:14 pm #659736

    PW_1990
    Participant

    The same problem here. I’m on EasyWP from Namecheap.com.

    If you are not willing to fix this issue please don’t claim that your theme is compatible with Gutenberg block editor.

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    May 10, 2025 at 4:25 pm #659741

    EM
    Participant

    Absolutely, this is a mockery of us.
    They kept telling me to post this, change the hosting a thousand times, your hosting is weak, I describe the problem specifically and this problem will occur with any hyper hosting.
    There is simply a problem with the blocks, it causes a serious blockage of the hosting.

    May 12, 2025 at 9:16 am #659882

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our WoodMart theme and for reaching out to our support center.

    Please disable any plugins not directly related to our theme and ensure that you have only the necessary plugins active for WoodMart to function properly: WoodMart core, WooCommerce, and Elementor/WPBakery Page Builder.

    If the issue persists, kindly provide us with your WordPress admin access details in the Private content field. This will allow us to log in to your dashboard and investigate the issue further.

    Thank you in advance for your cooperation.

    Regards

    May 12, 2025 at 12:56 pm #659969

    PW_1990
    Participant

    I did disable all the plugins excpt Woodmart Core and WooCommerce. As you could see on the screenshot I don’t have Elementor nor WPBakery and I want to use just Gutenberg page editor, since you advertise your theme as compatible with this one.

    Login data provided in Private messge.

    May 12, 2025 at 1:10 pm #659973

    Artem Temos
    Keymaster

    Please send your admin URL as well. Use the Private content field for this.

    May 12, 2025 at 1:32 pm #659980

    PW_1990
    Participant

    Please see in Private content

    May 12, 2025 at 1:35 pm #659982

    Artem Temos
    Keymaster

    Can we swtich between themes and install some plugins for tests?

    May 12, 2025 at 1:39 pm #659985

    PW_1990
    Participant

    Yes, please.

    May 12, 2025 at 2:10 pm #660000

    Artem Temos
    Keymaster

    We have switched to the default theme and installed one of the most popular plugins for Gutenberg blocks with similar functionality. Then created a test page with approximately the same number of dynamic elements you have on the custom layout. After reloading a few times we see a lot of loading errors and this page is not available as well. Here are screenshots
    https://gyazo.com/4e00b5d9247731ef4dcb77953464bdb0
    https://gyazo.com/e216bd0cbfc2d6c32dfd85457dca0c16

    It means that nomatter which theme is used, your server has some resources limitations. And when there are a lot of server requests, it stacks.

    Kind Regards

    May 12, 2025 at 5:47 pm #660111

    PW_1990
    Participant

    Thank yo for investigating. I passed the information to the hosting provider. They are on it.

    I will revert with the result.

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