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Product video not uploaded

Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 10, 2025 at 5:57 pm #659744

    baher
    Participant

    Dear Team,

    Please help me with this, when ever I am trying to upload a product to an item, would not be saved when I pressed update the product or publish the videos goes missing

    Please help I will link the video.

    • This topic was modified 4 days, 8 hours ago by baher.
    May 12, 2025 at 9:32 am #659888

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the wp logins details so I can check and give you a possible solution.

    Best Regards,

    May 13, 2025 at 4:46 pm #660397

    baher
    Participant

    It is not working i have done it all, I have attached the user and pass and link, please checl asap.

    May 14, 2025 at 8:01 am #660497

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. The video is connected to image ID. When the image is replaced, the video needs to be reuploaded. This is the way it works.

    Check back your site and check the issue on the product “Jane Nyambura – Kenyan Housemaid – Visit Visa – 2 Years Gulf Experience” and “Test” product.

    Best Regards,

    May 14, 2025 at 12:31 pm #660568

    baher
    Participant

    still the issue same i have no idea why this is happening I have shared screen recording just now I have recorded it

    May 14, 2025 at 12:38 pm #660573

    baher
    Participant

    I am not even trying to change the image the image is correct but the video not able to be attached.

    May 14, 2025 at 2:57 pm #660622

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’ve checked your site, and the video appears to be working correctly on the product “SOPHIE NAMAGANDA – Uganda Housemaid – Cancelled Visa – 2 Years”, as shown in the video you shared. Please revisit your site and verify if the issue persists on your end.

    See Screenshot for clarification: https://ibb.co/WW56y7TN

    Best Regards,

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Viewing 7 posts - 1 through 7 (of 7 total)