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problem mobile Menue

Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 12, 2025 at 12:08 pm #659951

    spoddig
    Participant

    Lege dein Kategorienmenü im Header Builder -> Mobile -> Mobile Menüelement -> Ein-/Ausblenden -> Menü auswählen fest
    I’ve been searching for hours but can’t get it changed 🙁

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    May 12, 2025 at 6:23 pm #660123

    Hung Pham
    Keymaster

    Hi spiky,

    Thanks for reaching to us.

    Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through the admin bar directly https://prnt.sc/Ct9ehRDvvDV9

    Switch to the Mobile tab, hover on the Mobile menu element, click on the Pencil icon and you can disable/enable an option Show Categories menu or choose the new menu: https://prnt.sc/z532Aa-glTHl

    Best Regards,

    May 13, 2025 at 11:57 pm #660456

    spoddig
    Participant

    I don’t have this selection with me

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    May 14, 2025 at 4:15 am #660481

    Hung Pham
    Keymaster

    Hi spoddig,

    Please scroll down to bottom in the popup, you will see that option.

    Best Regards,

    May 15, 2025 at 1:00 am #660736

    spoddig
    Participant

    Hello found and it was also activated but does not work

    May 15, 2025 at 2:06 am #660742

    spoddig
    Participant

    Hello, it doesn’t matter whether it’s activated or not, the result on the phone is the same. In the frontend editor, I see it working correctly, but not on the actual mobile phone. I found something in my error logs.

    May 15, 2025 at 2:56 am #660752

    Hung Pham
    Keymaster

    Hi spoddig,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Thanks for your patience.

    Regards,

    May 15, 2025 at 9:35 am #660777

    spoddig
    Participant

    Okay

    May 15, 2025 at 1:38 pm #660886

    Hung Pham
    Keymaster

    Hi spoddig,

    Please watch recorded video for better understanding https://go.screenpal.com/watch/cTho6BnQSyG

    Best Regards,

    May 15, 2025 at 11:45 pm #661044

    spoddig
    Participant

    Laugh, thanks for the video, but I know all that too. It looks right in my editor, too, and it changes nicely in the frontend editor, but not on the real devices. Watch it on your mobile phone and you’ll understand. and I cleared the cache 1000 times before I opened it on my real phone

    May 16, 2025 at 6:44 am #661073

    Hung Pham
    Keymaster

    Hi spoddig,

    Can you please provide me admin details of main site? You provided details of other site which is working fine and that’s why I can’t see the difference.

    Best Regards,

    May 16, 2025 at 9:33 am #661092

    spoddig
    Participant

    I have 2 pages, one is just for testing but has the same configuration set to no index
    https://www.tiptop24.swiss/ this is only for testing is of no index

    https://aldernativ.ch this is my online page

    on both is category off
    both display everything correctly in the frontend edit preview

    but on real mobile devices it always shows an error

    May 16, 2025 at 9:52 am #661098

    spoddig
    Participant

    pictures

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    May 16, 2025 at 6:12 pm #661268

    Hung Pham
    Keymaster

    Hi spoddig,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) of live site to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Kind Regards,

    May 16, 2025 at 6:51 pm #661281

    spoddig
    Participant

    Hell i make it https://www.aldernativ.ch/wp-admin

    May 17, 2025 at 2:21 pm #661361

    Hung Pham
    Keymaster

    Hi spoddig,

    Admin credential is incorrect, please check again.

    Regards,

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