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purchase code not working

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  • May 16, 2025 at 11:26 am #661123

    ublweb
    Participant

    this, I had to reinstall WordPress and delete the old database. I probably forgot to deactivate the theme on the old domain.

    The purchase code I purchased back then no longer works on the new domain. What can I do?

    Thank you for your help!
    Best regards Uwe

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    May 16, 2025 at 5:53 pm #661259

    Hung Pham
    Keymaster

    Hi ublweb,

    Thanks for reaching to us.

    You can manage all your purchase codes in your account on our website: https://xtemos.com/my-account/

    From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.

    Best Regards,

    May 17, 2025 at 11:53 am #661342

    ublweb
    Participant

    Thanks for the help!
    Unfortunately, I have another problem: the “Wine” website template wasn’t installed correctly.

    Best regards Uwe

    May 17, 2025 at 1:55 pm #661352

    Hung Pham
    Keymaster

    Hi ublweb,

    Please follow our documentation to import demo content correctly https://xtemos.com/docs-topic/installation-process/

    Best Regards,

    May 17, 2025 at 4:10 pm #661376

    ublweb
    Participant

    The content is still displayed incorrectly even though the theme was activated according to the installation instructions.

    Best Regards,
    Uwe

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