Issue with opening the website in Instagram In-App browser

Hi pankaj714514,

Thanks for reaching to us and appreciate your patience.

Instagram’s in-app browser is limited functionality version of a full browser, which can struggle with certain JavaScript, cookies, or complex scripts commonly used in WordPress sites. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards,

Hi pankaj714514,

Thanks for sharing details.

As I explained above, this is related to Instagram’s in-app browser is limited functionality version and out of our controls.

Thanks for understanding.

Regards,

Hi pankaj714514,

I’ve passed this topic to one of our developers, and they will take a look it soon.

Thanks for understanding our limitations.

Regards,

Hi pankaj714514,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Kind Regards,

Hi pankaj714514,

Thanks for details.

We’ve checked this on our side and didn’t notice any issues https://monosnap.com/file/C1qPkqhfHsrzJS8nk6muUle52xXBGc. However, based on your video, it’s possible that the problem is related to the large image sizes. Could you please try checking your website again, but this time without the Trending Right Now section with the info boxes?

Regards,

Hi pankaj714514,

First of all, appreciate your patience.

I tested on my phone and the site worked very well in Instagram’s in-app webrowser, please double check https://www.mediafire.com/file/40skunkfq4x6zpm/ScreenRecording_05-26-2025+10-20-29_1.MP4/file

Kind Regards,
Hung PD