Hello,
Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.
If it works fine with the default WordPress theme, then confirm the permission for plugin deactivation and switching to the parent theme for testing.
Looking forward to collaborating with you!
Best Regards,