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Fatal error when upgrading Dokan to version 4+

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • June 5, 2025 at 9:01 pm #665646

    zmicier.zavadski
    Participant

    Hello,

    I am experiencing a critical error when trying to update Dokan to version 4+ on my website. Below is the error message:

    Error Details
    =============

    I am using Woodmart child theme, and I suspect there may be an issue with compatibility between Dokan and my theme.

    Could you please advise on how to resolve this issue? If there are any required steps for troubleshooting, I would be happy to follow them.

    Looking forward to your response!

    Best regards,
    Zmicier

    • This topic was modified 2 months, 1 week ago by Luke Nielsen.
    June 5, 2025 at 9:38 pm #665657

    zmicier.zavadski
    Participant

    Hi,

    Thank you for looking into my issue!

    I just realized that my previous message contains sensitive server path information that I would prefer not to be publicly visible. Could you please delete or redact my original message to remove the file paths and domain references?

    Let me know if you need a revised version of the issue report with redacted details.

    Thanks again for your help and understanding!

    June 6, 2025 at 10:12 am #665719

    Luke Nielsen
    Keymaster

    Hello,

    Enable the parent theme and then try to update the plugin.

    Let me know the result.

    Kind Regards

    June 6, 2025 at 10:10 pm #665931

    zmicier.zavadski
    Participant

    Hi, Luke

    Thanks for the suggestion — after switching to the parent theme, I was able to update Dokan successfully.

    Is there anything I should do now to make sure the child theme remains compatible with future Dokan updates? Or do you recommend any best practices in such cases?

    Best regards,
    Zmicier

    June 7, 2025 at 7:16 pm #665986

    zmicier.zavadski
    Participant

    I wanted to follow up on this issue. After switching to the parent theme, I was able to successfully update the Dokan plugin to version 4+. However, once I reactivated the Woodmart child theme, the critical error appeared again.

    So it seems the problem is not resolved, and there is likely something in the child theme that is incompatible with the latest version of Dokan.

    Could you please help me investigate what specifically is causing this conflict in the child theme?

    June 9, 2025 at 9:20 am #666081

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    If the child theme causes the issue, it means that the issue is in your 3rd party code that is defined in the child theme. Remove that custom code, and recheck the issue.

    Kind Regards

    June 25, 2025 at 10:56 pm #669696

    zmicier.zavadski
    Participant

    Hello,
    Thank you for your reply. Everything is working fine now.

    Best regards,
    Zmicier

    June 26, 2025 at 9:13 am #669738

    Luke Nielsen
    Keymaster

    Hello Zmicier,

    Thank you for confirming that everything is now working fine. If you have any more questions or need further assistance in the future, feel free to reach out.

    Best regards

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