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Help

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  • June 14, 2025 at 5:15 pm #667441

    str.ivanov
    Participant

    Hello,

    I’m currently experiencing issues with the checkout page – it’s not functioning as expected. Fields don’t load correctly, prices are not updating, and I’m seeing JavaScript errors in the console. Everything was working fine until recently.

    I’m planning to use the Speedy and Econt Shipping plugin as the main shipping solution on the site, so if possible, could you please test the checkout using that plugin?

    If you could log in with the details I’ve already provided and take a look, I’d really appreciate it.

    Please let me know if you need anything else from me.

    June 16, 2025 at 10:59 am #667598

    Hung Pham
    Keymaster

    Hi str.ivanov,

    Thanks for reaching to us and appreciate your patience.

    1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme’s issue or not?

    2. If it still doesn’t help, record a short video and describe how we can reproduce the issue on your website so we can check this for you.

    Kind Regards,
    Hung PD

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