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Bug with Product Categories widget

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  • June 15, 2025 at 12:04 pm #667488

    radchuk2012
    Participant

    Hello!

    Somewhere during the week, a failure appeared when displaying product categories, on the root page of the product catalog https://zyabkin.ua/shop/ it stopped displaying the full list of parent categories in which there are available products. When disabling the check for product availability in the categories of the Elementor editor widget block, the categories are displayed. The site database in general contains more than 600 categories, in subordinate categories the number of active categories visually works correctly with a check for non-empty ones, but it is difficult to check the relevance. I ask for your help with diagnostics and correction.

    Screenshots in the attachment.
    Access to the site admin panel by private message.

    Thank you!

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    June 16, 2025 at 11:18 am #667608

    Hung Pham
    Participant

    Hi radchuk2012,

    Thanks for reaching to us and appreciate your patience.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Kind Regards,
    Hung PD

    June 16, 2025 at 11:23 am #667609

    radchuk2012
    Participant

    Hello!
    Yes, you can temporarily disable plugins and test.

    June 16, 2025 at 12:31 pm #667636

    Hung Pham
    Participant

    Hi radchuk2012,

    web credential is incorrect, please check again.

    Regards,
    Hung PD

    June 16, 2025 at 12:35 pm #667637

    radchuk2012
    Participant

    I corrected the password, you can log in.

    June 16, 2025 at 5:06 pm #667743

    Hung Pham
    Participant

    Hi radchuk2012,

    Thanks for details.

    Please change to Custom query and check again.

    Regards,
    Hung PD

    June 16, 2025 at 5:28 pm #667752

    radchuk2012
    Participant

    Now I see Custom query does not cause the editor to hang. But I used the Woocommerce query, it was ok with it before. Now I checked Custom query, the hierarchy for displaying the parent group does not work, everything is mixed up. The Woocommerce query cannot be returned to a working state where it displays not three but real data (there should be about 15 categories of root non-empty if there is a check for empty ones)? Maybe it is possible to create a query similar to Woocommerce?

    June 17, 2025 at 5:49 am #667819

    Hung Pham
    Participant

    Hi radchuk2012,

    I’ve passed this topic to one of our developers for more details, and I will let you know once get an answer.

    Thanks for your patience.

    Best Regards,
    Hung PD

    June 18, 2025 at 2:50 pm #668180

    radchuk2012
    Participant

    Hi!
    It looks like the error has resolved itself, probably some transients have been updated and everything is OK.
    You can close the topic.
    Thank you!

    June 18, 2025 at 6:51 pm #668261

    Hung Pham
    Participant

    Hi radchuk2012,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,
    Hung PD

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