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WPML plugins

Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 16, 2025 at 8:09 pm #667789

    info.aloaupair
    Participant

    Please help me fix this issue.

    June 17, 2025 at 6:54 am #667838

    Hung Pham
    Keymaster

    Hi info.aloaupair,

    Thanks for reaching to us.

    1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme’s issue or not?

    2. Please refer to this article for more details https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/

    2. If it still doesn’t help, record a short video and describe how we can reproduce the issue on your website so we can check this for you. and I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Kind Regards,
    Hung PD

    June 17, 2025 at 12:35 pm #667923

    info.aloaupair
    Participant

    I deleted all the WPML plugins, but their data is still on the website. The duplicated slides are still showing on the homepage, and the duplicated products are still showing in each category.

    Even though I removed the WPML plugins, all the duplicated products are still there on the same page ….. especially on the homepage. I’m still spending time deleting them one by one, but nothing was removed automatically after deleting the plugins.

    June 17, 2025 at 12:35 pm #667924

    info.aloaupair
    Participant

    And when I was deleting the duplicated categories, many products were moved to the “Uncategorized” section. It really messed up the product organization on the website.

    June 17, 2025 at 12:36 pm #667925

    info.aloaupair
    Participant

    Could you please help me figure out how to delete all the duplicated media and other content added by WPML?
    I’ve already removed the WPML plugin, but the duplicated media files and products are still there. I tried using a plugin like “Media Cleaner” to remove unused media, but unfortunately, it ended up deleting files that were still being used across the site…..

    I want to delete only the WPML-related data… duplicated media, products, categories, etc without removing media that’s used in content or breaking the website.
    Could you guide me on the safest way to do that?

    June 17, 2025 at 12:37 pm #667926

    info.aloaupair
    Participant

    here is the access

    June 18, 2025 at 7:14 am #668070

    Hung Pham
    Keymaster

    Hi info.aloaupair,

    Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you.

    Kind Regards,
    Hung PD

    June 18, 2025 at 1:22 pm #668165

    info.aloaupair
    Participant

    How can I safely delete all duplicated media files without removing the ones currently used on my website? I’ve already removed all WPML plugins, but unfortunately, that didn’t clean up the duplicated files or their associated data.

    I attempted to manually delete the duplicated images but ended up accidentally removing media that was still being used on the website. I also deleted some duplicated slides, products, and categories.

    Now I need a safe and reliable way to remove all duplicated media files that were created due to WPML, without affecting any media that is currently in use.

    I also tried the “Media Cleaner” plugin, but it deleted some files that were still active across the site, so that option wasn’t reliable.

    June 19, 2025 at 11:27 am #668382

    Hung Pham
    Keymaster

    Hi info.aloaupair,

    WoodMart does not control it.

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WPML support team, who are better equipped to provide you with the guidance you requires.

    Kind Regards,
    Hung PD

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