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Abandoned Cart removes the Home page

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  • June 23, 2025 at 7:07 pm #669204

    carlos_c98
    Participant

    Hi,

    I’ve encountered a critical issue twice now where the home page of my site gets deleted automatically. The page does not even appear in the Trash – it’s completely gone.

    After investigating with the Simple History plugin, I noticed a pattern: ever since enabling the new Abandoned Cart feature in WoodMart, there are repeated log entries like “Deleted abandoned cart ‘user’”.

    The strange part is that in both cases where the homepage disappeared, Simple History shows a log saying it was deleted by a customer account, who does not have any permissions to edit or delete pages.

    This has happened twice, and I’m confident it’s related to the abandoned cart cleanup process somehow affecting WordPress pages unintentionally.

    I’m attaching further log details in the private section of this post.

    Thanks in advance for your support.

    • This topic was modified 3 weeks, 3 days ago by carlos_c98.
    June 24, 2025 at 9:17 am #669274

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us with this critical issue. We genuinely understand the concern you’re facing with the homepage being deleted unexpectedly.

    To assist you effectively, could you please provide us with the exact algorithm or steps you take before experiencing this issue? Understanding the sequence of events leading to the problem will significantly aid in identifying whether the Abandoned Cart feature is causing it.

    We are committed to solving this matter as swiftly as possible and appreciate your patience and cooperation.

    Looking forward to your response.

    Regards

    June 24, 2025 at 9:22 am #669278

    carlos_c98
    Participant

    Hello,

    Thanks for your quick reply.

    Yes, that’s exactly the issue — instead of deleting the abandoned cart for the customer, the homepage gets deleted unexpectedly.

    There’s no specific action I take to trigger this manually. It happens randomly, but always after enabling the new Abandoned Cart feature in WoodMart. In Simple History logs, I can see entries like “Deleted abandoned cart ‘user’” followed shortly by an entry showing that the homepage (titled “Inicio”) was deleted by a customer account, which obviously shouldn’t have the permissions to do that.

    It seems like the deletion process mistakenly targets the homepage instead of the cart entry.

    I hope this helps clarify the situation. Let me know if you need more logs or access.

    Best regards.

    June 24, 2025 at 9:23 am #669282

    Artem Temos
    Keymaster

    Please send us your admin access so we can investigate and try to reproduce the issue.

    June 24, 2025 at 10:19 am #669293

    carlos_c98
    Participant

    We have attached the login details. Please do not change anything important, as the website is live and operational.

    June 24, 2025 at 10:30 am #669301

    Artem Temos
    Keymaster

    Sorry, but the password is wrong and we can’t enter the dashboard.

    June 24, 2025 at 11:55 am #669319

    carlos_c98
    Participant

    Try again now

    June 25, 2025 at 3:27 pm #669621

    Artem Temos
    Keymaster

    Hello,

    We have fixed this issue in the latest update 8.2.3. Please update the theme to the latest version and test how it works.

    Kind Regards

    June 26, 2025 at 9:30 am #669750

    carlos_c98
    Participant

    Okay, it’s updated now. I’ll let you know if it happens again.

    Thanks!

    June 27, 2025 at 10:00 am #669945

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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