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Update Issue with 8.2.3

Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 26, 2025 at 7:41 pm #669902

    paul-2426
    Participant

    Hi, I have this issue on a number of sites when I have updated to 8.2.3

    The site is throwing a ‘There has been a critical error on this website.’ in the footer area when viewed as a standard visitor and the site is displayed in a box.

    But when viewed logged in as a wordpress admin, the site views correctly as expected and how it looked before the update to 8.2.3

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    June 27, 2025 at 9:00 am #669917

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    June 27, 2025 at 12:47 pm #670025

    paul-2426
    Participant

    HI, Thanks for the reply.

    Through a process of elimination I can confirm the conflict/issue is only present when the plugin ‘Speed Optimizer’ by siteground is enabled. I presume that’s why the issue cannot be seen when logged into admin area. (caching is disabled for admins).

    A very minimal caching profile with the plugin active also works fine, but If I turn on ‘File-Based Caching’ or any of the ‘front end’ options, this causes the error message and the site to display in a small box view.

    June 27, 2025 at 4:17 pm #670077

    Artem Temos
    Keymaster

    If the plugin is caused by some of the installed plugins, you need to contact plugin’s developers for help.

    June 27, 2025 at 10:01 pm #670157

    paul-2426
    Participant

    Hi again,
    I just want to reiterate — the Speed Optimizer plugin has not changed, and everything worked perfectly before updating to Woodmart 8.2.3.

    I’d prefer to keep using the latest version of the theme, but at the moment I’ve had to roll back to 8.2.2.

    I get that this ins’t a priority but with 1 million installs, Siteground Cache issues are likely going to cause issues for many people updating.

    June 27, 2025 at 10:25 pm #670158

    paul-2426
    Participant

    I just got a reply from the Siteground team, they said ‘Woodmart rolled out two updates today, so they probably messed up and are trying to blame it on us – lol’

    June 30, 2025 at 2:58 pm #670595

    Luke Nielsen
    Keymaster

    Hello,

    We’ve reviewed your website and cannot reproduce the issue you reported. Could you please confirm whether the recent update resolved the problem on your end?

    Kind Regards

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Viewing 7 posts - 1 through 7 (of 7 total)