The API server can’t be reached – Theme License Activation
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Hi,
I purchased this theme and installed it successfully, but I am a novice and messed up my website. I deleted the website and untied the activation code. When I reinstalled the website and installed the theme, it prompted a message.
“The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.”
But the background shows that it is activated
please help
Thanks
Hello,
Deactivate the activation via your account on our website and then try to activate it again in WoodMart -> Theme license.
Let me know the result.
Kind Regards
According to your operation, it can be used now. Thank you very much
I am deactivate the activation via my account and reinstall but not working i will do this process many times but problem not solve
The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.
I get same issue after deleting it and reinstall.
Please clarify, did you try to reinstall the theme or just reactivate the license key? You need to reactivate the license key.
I await your response.
Kind Regards
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This reply was modified 1 month, 2 weeks ago by
Luke Nielsen.
Hi, Somehow, it started working today without me doing anything.
Hello,
Thank you for the update. It’s good to hear that the issue resolved itself.
Feel free to reach out to us if you need further assistance.
Kind Regards
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