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All the filters on website not work

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • July 2, 2025 at 10:26 am #671094

    italyana
    Participant

    Hello,

    I’m experiencing a critical issue with the product filters on my WooCommerce website using the Woodmart theme (v1.1.2) and WooCommerce (v9.9.5).

    On the live site, none of the product filters work correctly:

    When I click on any attribute filter (Woodmart WooCommerce Layered Nav), the page reloads but the filter is not applied.

    The sorting dropdown (e.g., “Sort by price”) also reloads the page but does not apply the sorting.

    This issue affects all filters, including those inside the off-canvas sidebar on mobile (where on Android, clicks are completely ignored).

    However, everything works perfectly on the staging site, with the same theme, plugin versions, and configurations.

    I have:

    Cleared all caches (SiteGround Optimizer, browser, Memcached).

    Disabled JS minify/combine to rule out optimization conflicts.

    Verified that filters are correctly set with “OR” logic and attribute visibility is enabled in product data.

    Checked for JS console errors (none appear).

    Tried incognito mode and multiple devices.

    This issue seems to affect only the live environment, and only recently.

    Can you please help me identify:

    What could be causing this behavior in the live site while staging works fine?

    Is there a known issue related to the Off-Canvas filters on mobile in the latest version?

    Is there any fix or patch you recommend for this behavior?

    Thank you for your assistance,
    Andrea

    July 2, 2025 at 11:54 am #671135

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the admin panel so I can investigate that issue. Also, confirm the permission for plugins deactivation and switching to the parent/default theme for testing.

    Kind Regards

    July 2, 2025 at 12:45 pm #671160

    italyana
    Participant

    Hello,

    I just created a stage site for the website so you can use it and check and do all the test with no problem.
    So I confirm the permission for plugins deactivation and switching to the parent/default theme for testing

    Please let me know and keep me updated

    Best
    Andrea

    July 2, 2025 at 3:05 pm #671204

    Luke Nielsen
    Keymaster

    Hello,

    Here is a video from my end – https://take.ms/EDbQq

    It seems to work well, you can send me a video from your end if it works in another way.

    Kind Regards

    July 2, 2025 at 4:30 pm #671249

    italyana
    Participant

    I recorded two version, one from my desktop and one directly from my mobile.

    As you can see Collezioni doesn’t works and the Ordina per (order for) not works as well.

    I send you the two video via Wetransfer because are big

    July 3, 2025 at 9:34 am #671356

    Luke Nielsen
    Keymaster

    Hello,

    Here is a video from my end – https://monosnap.com/file/pZx2iTwJ93jucGzG7B9b6q28ue3aoC

    Please clarify how to replicate the issue, or in which cases it happens.

    Kind Regards

    July 3, 2025 at 9:54 am #671384

    italyana
    Participant

    Now looks it works on the stage, what did you do? So
    I can replicate on the online site.

    The online site is http://www.tessiturarandi.com and if you check it with a mobile the filters still not working.
    And the staging site is the specular copy of the online site.

    Please let me know
    Andrea

    July 3, 2025 at 10:06 am #671389

    italyana
    Participant

    I check again on the staging site, what I notice using Microsoft Edge or on mobile chrome, that the filters doesn’t work the first time, but if I select a filter, the page load, but the filter not appear, then I refresh the page, the selected filter appear and then everything start to work.

    So it looks that something on the start block or not load the code for the filters.
    I hope you understand and can fix it.

    To replicate the problem try to use Microsoft Edge as browser and with a mobile phone use Chrome to reproduce the problem, or you can test with Google Chrome in private mode and happen the same.

    Download This screen show you again the problem.

    Please let me know
    Andrea

    July 3, 2025 at 1:02 pm #671461

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check this issue on the default theme and ours with the default Product attribute widget?

    I await your response.

    Kind Regards

    July 3, 2025 at 4:27 pm #671545

    italyana
    Participant

    I will try and let you know

    Andrea

    July 3, 2025 at 4:49 pm #671551

    Luke Nielsen
    Keymaster

    Okay, I will wait for your response.

    Kind Regards

    July 4, 2025 at 5:00 pm #671821

    italyana
    Participant

    I decided not to use your filter system, and I used WooCommerce Product Filter plugin, it works exactly as I need.

    Thanks for your support
    Andrea

    July 4, 2025 at 5:16 pm #671825

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for keeping us informed. Should you have any more questions or need further assistance in the future, please don’t hesitate to contact us.

    Kind Regards

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