Request to Review IP Block Affecting API Requests

Dear xtemos.com team,

I hope this message finds you well.

My name is Lotfi, and I represent Issal.dz, a hosting provider based in Algeria. Recently, we have received multiple reports from our clients indicating that certain requests to your website, particularly API calls, are being blocked when originating from our IP range (Mentioned in private section).

After conducting internal checks, we confirmed that the requests are indeed blocked at your end—most likely through Cloudflare or a similar firewall system. We have also verified that this is not a geo-based restriction, as access is successful when using mobile networks such as local 4G providers.

We kindly ask:

What is the reason for this block?

Is it possible to lift the restriction, given that our IP addresses maintain a clean reputation and are used by legitimate customers whose websites depend on connectivity to your services?

We would greatly appreciate your assistance in resolving this issue, as it affects the proper functioning of several client websites.

Please don’t hesitate to reach out if further information is needed from our side.

Best regards,

• This topic was modified 2 weeks ago by homeconnected.alg.