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Critical Errors and Compatibility Issues with WoodMart Theme

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 11, 2025 at 12:18 pm #673097

    uzzamkhalid1
    Participant

    Hi,

    We recently purchased and activated the WoodMart theme on our website: https://shopcecexclusives.com. We’re also using Elementor Pro as our page builder.

    However, upon trying to open the Elementor builder, we encounter a “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.” message. Interestingly, when we switch the theme from WoodMart to any other, this error disappears, and Elementor functions normally.

    Additionally, we’re facing another issue with the Advanced Coupons plugin (premium version). The coupon field does not appear on the checkout page while using the WoodMart theme. Once again, switching to a different theme causes the coupon redeem field to reappear.

    We reached out to the Advanced Coupons support team, and they reviewed the issue on their end. They advised contacting WoodMart theme support for assistance, as the issue appears to be theme-related.

    Please find below a Loom video recording demonstrating the problem, where disabling the WoodMart theme allows the missing fields to appear:
    https://www.loom.com/share/ce3e01be69a949a589b2422fca434deb

    We’d appreciate your prompt assistance in resolving these compatibility issues.

    Best regards,
    Uzzam

    July 11, 2025 at 3:05 pm #673462

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the valid wp logins details so I will further check on your site and give you a possible solution.

    Best Regards,

    July 18, 2025 at 1:43 pm #674930

    uzzamkhalid1
    Participant

    Hi,

    Understood. I’ll follow your steps—disable the third‑party plugins, test, then re‑enable them one by one—and will update you shortly with what I find. If the issue persists.

    Best,
    Uzzam

    July 18, 2025 at 3:09 pm #674960

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sure,

    Take your time and feel free to reach out whenever you’re ready — I’ll be here to assist further if needed.

    Best Regards

    July 18, 2025 at 4:15 pm #674977

    uzzamkhalid1
    Participant

    Ok these are the 5 plugins which are causing issue i deactivated theme “WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels, WooCommerce Shipping
    , WooCommerce Tax, WooCommerce UPS Shipping, WP Forms Lite” but as i requested previously :

    Additionally, we’re facing another issue with the Advanced Coupons plugin (premium version). The coupon field does not appear on the checkout page while using the WoodMart theme. Once again, switching to a different theme causes the coupon redeem field to reappear.

    We reached out to the Advanced Coupons support team, and they reviewed the issue on their end. They advised contacting WoodMart theme support for assistance, as the issue appears to be theme-related.

    Please find below a Loom video recording demonstrating the problem, where disabling the WoodMart theme allows the missing fields to appear:
    https://www.loom.com/share/ce3e01be69a949a589b2422fca434deb

    We’d appreciate your prompt assistance in resolving these compatibility issues.

    Best regards,
    Uzzam

    July 19, 2025 at 8:20 am #675020

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You’re using a custom layout. When you create a custom layout with Elementor, it doesn’t contain any default elements or hooks. It contains only those elements that you added with Elementor manually.

    In this case, we have a special widget called “Woocommerce Hook” in Elementor that you can place to your custom layout , and then the plugin will be able to add its custom content there. But I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.
    https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    Best Regards,

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Viewing 6 posts - 1 through 6 (of 6 total)