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Tried modify the header builder / others – it keeps hanged whenever i click save

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  • July 15, 2025 at 8:53 am #673953

    alfredbmi9980
    Participant

    Hi,

    i tried to modify / personalize my theme but after reinstalling and rebuild the site it keeps having this hanged situation over the page after i have saved it.

    i tried opening even the php ini – to max also is the same – can help me understand what is wrong.

    wp – 6.8.1

    refer to screenshot – it keep hang only

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    July 15, 2025 at 9:47 am #673982

    Artem Temos
    Keymaster

    Hello,

    As I can see, you still have the same issue as we discussed in the previous topic here https://xtemos.com/forums/topic/ok-cant-update-anything/

    Here is the screenshot https://gyazo.com/772657c1c0ddd2cc5327902ba4b4ea9a

    Kind Regards

    July 15, 2025 at 10:39 am #674026

    alfredbmi9980
    Participant

    hi,

    ok found the root of the problem – as it was done quietly to solve my issue by the hosting last time without – letting me know what was the deal – now i manage to get a formal answer from them so – all in here or myself can reference when we are working on a new website or upgrade.

    Replied officially from my hosting tech guy
    —————————————————————-

    You’re getting a 403 Forbidden error when editing your WordPress site because ModSecurity (modsec), the web application firewall (WAF) in cPanel, is blocking your request. When you disable ModSecurity, the request goes through normally — confirming that ModSecurity rules are the cause.

    The modsec might blocked AJAX Requests, wordPress uses admin-ajax.php, and ModSecurity may treat certain AJAX actions as suspicious.

    I just disable it and it should be fine now

    —————————————————————
    thanks for your help and reminder

    July 15, 2025 at 4:12 pm #674314

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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