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Mobile Menu Error

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • July 15, 2025 at 3:01 pm #674254

    marketing-8013
    Participant

    Hello please i am having issues with the mobile menu where some menu items are overflowing from its container which breaks the menu. I have updated the theme and plugins but its still the same.

    Image here: https://ibb.co/HfpdVGZV

    July 15, 2025 at 3:37 pm #674286

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Maybe the issue is with the SVGs that don’t have width and height attributes.

    You need to open your SVG icons file with an editor like Sublime Text or the default system text editor and add width=”31″ height=”40″attributes to your svg tag like it is shown https://prnt.sc/N-wyqYgD3npT

    Then you will need to re-upload your image in the WordPress Dashboard.

    Best Regards,

    July 15, 2025 at 4:16 pm #674316

    marketing-8013
    Participant

    I have tried that and i don’t think it’s that.
    It comes and goes. Also on some pages its not even there. This only happens in mobile view.
    I attached some images because it varies and its not like its just one or few menu items that do these. It just does it on random

    Attachments:
    You must be logged in to view attached files.
    July 16, 2025 at 8:05 am #674416

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    July 18, 2025 at 12:42 am #674815

    marketing-8013
    Participant

    Sorry for the delay. Please find the WP credentials in the private content section below. Do note that the website is live and transactions are ongoing so please thread with caution. Also the bug only show up in mobile view on the mobile menu.
    Thank you and would be expecting your response

    Attachments:
    You must be logged in to view attached files.
    July 18, 2025 at 9:51 am #674846

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You have missed the admin login URL. Can you please share the WP admin login URL in the private area so I can check and give you a possible solution?

    Best Regards,

    July 18, 2025 at 3:12 pm #674962

    marketing-8013
    Participant

    Oh so sorry about that. You can login through the website Account page.

    July 18, 2025 at 3:46 pm #674968

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site on a mobile device and the icons are showing fine.

    See Screenshots for clarification:
    https://postimg.cc/1fSSBZnW
    https://postimg.cc/KR52sstm

    I recommend clearing your browser cache/ site cache/server cache while checking the issue. If you still face the problem, Please let me know which device and browser you are using so I can investigate further.

    Best Regards,

    July 18, 2025 at 10:03 pm #675006

    marketing-8013
    Participant

    Please try accessing the website without logging in and visit 2 or 3 pages because most of my tests are on incognitor

    July 19, 2025 at 10:17 am #675029

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Yes, I have checked in incognito browser and another browser, but the icons are showing fine.
    See video for clarification: https://streamable.com/hjkz3l

    Please let me know which device and browser you are using.

    Best Regards,

    July 19, 2025 at 2:34 pm #675073

    marketing-8013
    Participant

    I use an iphone and i just check now and its still there. Please can you use an iphone to test just to be sure.
    Thank you

    July 21, 2025 at 9:25 am #675203

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This is due to incorrect SVG images, because as we can see, some images are displayed correctly and some are not.

    In this case, you need to either change the svg to the correct ones, or use the following option https://monosnap.com/file/hZyJ4MEDLNIrLzbKEZGy75PXxIOqLU in which you can set the size of the pictures.

    Best Regards,

    July 21, 2025 at 2:04 pm #675301

    marketing-8013
    Participant

    Not really sure whats going on but its still there but on like before it still shows the broken menu item but as i scroll to it or interact everything adjusts. Why is this still happening ?

    July 22, 2025 at 8:12 am #675396

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This behavior occurs due to the enabled lazy loading of images, which is implemented by a third-party plugin.

    Best Regards,

    July 22, 2025 at 11:48 am #675464

    marketing-8013
    Participant

    It worked. Thank you soo much.

    July 22, 2025 at 1:35 pm #675505

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You’re very welcome! If you need anything else, feel free to reach out!

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

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