Elementor not working in Product Template after Antares update

Hello,

I’ve recently updated the **Antares** theme and reactivated it using the new license key (Order #24159369).

Now the license is correctly activated and everything seems fine, but **Elementor won’t open the Product Template section**. The rest of the editor works as expected.

I already tried:
– Updating Elementor to the latest version
– Deactivating WP Rocket
– Testing on different browsers and incognito mode

Could you please investigate this issue?

I’ll soon do the same update for the **Doris** theme (Order #26331277), so I’d like to avoid repeating the problem.

Thank you in advance!
Best regards,
Romina

Hello,

Sorry for the inconvenience — I just realized I forgot to include the website link in my previous message.

I’ve double-checked everything, and the access is now working correctly.
Let me know if you still have any issues accessing the site.

Thank you!
Romina

Hello,

Yes, you have our permission to deactivate plugins and switch to the parent theme if needed for troubleshooting.

Just to let you know, we have already done both actions ourselves during our tests, but Elementor still doesn’t open correctly in the Product Templates section.

Looking forward to your support.

Best regards,
Romina

Hello,

As suggested, I have disabled Elementor Pro templates, but the issue persists: **Elementor still doesn’t open the Product Archive Template** after the Antares theme update.

I am not using Elementor for single product pages — only for archive templates.

Below I’m providing FTP access, as requested.

Thanks for your support.
Romina

Hello,

We apologize for the previous mistake in the FTP configuration.
As requested, please find below the correct FTP access details:
We remain at your disposal for any further checks.
Thank you for your patience and support.

Best regards,
Romina Mitillo

Hello,

Thank you very much for your support – removing the <noscript> GTM snippet fixed the issue. Elementor now works correctly again in the Product Template section.

We’ve just checked and confirmed that the same issue was present on the Doris theme as well. After applying the same fix there, everything is now working correctly on both Antares and Doris.

Thanks again for your help!
Best regards,

Hi Luke,

Thank you very much for your quick support!

I’ve just checked and I can confirm that everything looks good now — the old subscriptions have been removed and only the active ones for Doris and Antares remain.

Thanks again for your help!

Best regards,
Romina