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Issue: Fullscreen Logo Appears Before Product Page Loads on Mobile Browsers

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  • #675018

    lost.hinata
    Participant

    ## Issue: Fullscreen Logo Appears Before Product Page Loads on Mobile Browsers

    Hello,

    I’m using the Woodmart theme with WooCommerce on my website, and I’ve recently noticed a strange behavior that didn’t exist before.

    When a user clicks on a product (from a category or product listing), there seems to be a redirection or intermediate screen where my logo appears fullscreen (centered), like a loading animation, before reaching the actual product page.

    This behavior:
    – Did not occur before
    – Happens mostly on mobile, especially with Chrome mobile or in-app browsers (Instagram, Gmail, Facebook, etc.)
    – Feels like the page is opened in some kind of preview mode or isolated webview instead of a standard browser window

    I would like to know:
    – If this is related to Woodmart’s built-in preloader feature
    – Whether it could be a recent bug or a conflict with performance settings (LiteSpeed Cache, Lazy Load, etc.)
    – And especially how to properly disable this behavior or make the transition faster and smoother

    Thanks in advance for your assistance.

    Best regards,
    Cédric

    #675050

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I’ve checked your site on Chrome mobile and didn’t experience the fullscreen logo issue — it loaded the product page smoothly.

    See video for clarification: https://streamable.com/lz1k8o

    This could be caused by browser caching. Try to clear the site cache/browser cache or try disabling the preloader in Theme Settings > General > Preloader and check how it works.

    Best Regards,

    #682358

    lost.hinata
    Participant

    Hello,

    Thank you for your help. The issue seems to be resolved for now.

    You can close this ticket.

    Best regards,

    #682452

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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