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Issue: Fullscreen Logo Appears Before Product Page Loads on Mobile Browsers

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  • #675018

    lost.hinata
    Participant

    ## Issue: Fullscreen Logo Appears Before Product Page Loads on Mobile Browsers

    Hello,

    I’m using the Woodmart theme with WooCommerce on my website, and I’ve recently noticed a strange behavior that didn’t exist before.

    When a user clicks on a product (from a category or product listing), there seems to be a redirection or intermediate screen where my logo appears fullscreen (centered), like a loading animation, before reaching the actual product page.

    This behavior:
    – Did not occur before
    – Happens mostly on mobile, especially with Chrome mobile or in-app browsers (Instagram, Gmail, Facebook, etc.)
    – Feels like the page is opened in some kind of preview mode or isolated webview instead of a standard browser window

    I would like to know:
    – If this is related to Woodmart’s built-in preloader feature
    – Whether it could be a recent bug or a conflict with performance settings (LiteSpeed Cache, Lazy Load, etc.)
    – And especially how to properly disable this behavior or make the transition faster and smoother

    Thanks in advance for your assistance.

    Best regards,
    Cédric

    #675050

    Hello,

    I’ve checked your site on Chrome mobile and didn’t experience the fullscreen logo issue — it loaded the product page smoothly.

    See video for clarification: https://streamable.com/lz1k8o

    This could be caused by browser caching. Try to clear the site cache/browser cache or try disabling the preloader in Theme Settings > General > Preloader and check how it works.

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)