Home Forums WoodMart support forum After updates woodmart-core plugin crashes site

After updates woodmart-core plugin crashes site

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • #675419

    pawel-2401
    Participant

    Hello,
    I recently did updates and my site started to crash. Debug.log showed too small memory:
    [21-Jul-2025 21:21:17 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9597683 bytes) in /home/***/wp-includes/class-wpdb.php on line 2351

    Memory was increased to 324M in wp-config.
    After this site crashed so hard that it didn’t even put a thing in debug 🙂
    I tried to turn off plugins (in FTP, because admin panel was not accessible) one by one and it was woodmart-core that was causing problems. Site crashes even when only woodmart core is turned on, so I don’t think it’s interaction between other plugins.

    Theme has all current pathes applied (including newest 675352).

    Woodmart status is as below

    WordPress
    Theme Name:
    Woodmart
    Theme Version:
    8.2.6
    WP Version:
    6.8.2
    WP Multisite:
    No
    WP Debug Mode:
    Enabled
    Server
    PHP Version:
    8.3.14
    PHP Post Max Size:
    64M
    PHP Time Limit:
    180
    PHP Max Input Vars:
    10000
    PHP Memory Limit:
    324M
    PHP Upload Max Size:
    64M
    PHP Function "file_get_content":
    On
    DOMDocument:
    Yes
    Active Plugins:
    13
    #675421

    pawel-2401
    Participant

    Update: In private content server error.log

    #675447

    Artem Temos
    Keymaster

    Hello,

    Thank you for providing the details. The error you encountered indicates that increasing the PHP memory limit should generally address such issues. However, since the site still crashes with only the WoodMart core plugin active, there might be a deeper issue that we need to investigate further.

    Please ensure that all your plugins are temporarily turned off.

    It would be helpful to receive admin access to your WordPress dashboard and FTP details to investigate further. Please provide this sensitive information via the Private content field of the reply form for security reasons.

    We will look into this issue more closely and assist you with a resolution.

    Thank you for your patience.

    Regards

    #675456

    pawel-2401
    Participant

    Access data in private content, please have a look around. Site will crash when woodmart-core will be turned on. When you turn it off again in ftp, site will go online again in~5 minutes without other operations.

    #675576

    Artem Temos
    Keymaster

    Please keep all other plugins that are not related to our theme temporarily turned off so we can investigate this.

    #675593

    pawel-2401
    Participant

    Ok, they are turned off

    #675659

    Artem Temos
    Keymaster

    We have activated the WoodMart core plugin but don’t see any errors on your website at the moment. Could you please test from your end?

    #675673

    pawel-2401
    Participant

    For some reason it is working now. Tried to turn some plugins and woodmart-core on and off. It’s OK. So thanks for checking 😉

    #675712

    pawel-2401
    Participant

    Hello again, after I kept woodmart-core turned on for some time, site started crashing again, I keep getting messages from jetpack roughly 2 times per hour, debug.log is clean, main server log gives this error:

    war***.com [Wed Jul 23 10:36:30.725419 2025] [proxy_fcgi:error] [pid 2534699:tid 139817828480768] (70007)The timeout specified has expired: [client 47.79.201.233:19406] AH01075: Error dispatching request to : (polling)

    During night, when woodmart-core was turned off or yesterday when all plugins except woodmart core were turned on, site was 100% stable.

    #675714

    pawel-2401
    Participant

    Maybe for now… could you provide earlier version of woodmart-core? I will use it until you release next version (after 1.1.2).

    #675752

    Artem Temos
    Keymaster

    It is not something related to the plugin. As we can understand, you activated other plugins as well and there is not enough memory on the server.
    We can’t provide old versions of the plugin since they may not work with the latest veresion of the theme and required plugins like WooCommerce.

    #675762

    pawel-2401
    Participant

    I attach 2 files with memory usage with woodmart-core on and off. Right now it doesn’t crash on turning on but after some time.

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Viewing 12 posts - 1 through 12 (of 12 total)