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The section are not being disabled

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #676448

    xtramiledev
    Participant

    I have purchased this theme but when I click on edit page using elementor and when I disable the section from the strcuture property after right click on a section, the section disappear on the edit page but when I publish the page my changes are not updated on the page, please guide me on it.
    Thanks

    #676508

    Hung Pham
    Keymaster

    Hi xtramiledev,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    #676797

    xtramiledev
    Participant

    Hi. thanks for the reply, I’m setting the theme on my local system so don’t have live admin URL at the moment, however I have attached the screenshot, how I’m hiding/disableing the page sections but when I publish the changes. The latest changes are not saved and reflected.
    I would appreciate help from your side. I have purchased this theme but I’m a bit puzzle have I made the right decision.
    Please check the screenshot: https://snipboard.io/Df2IrP.jpg

    #676798

    xtramiledev
    Participant

    i have attached the screenshot separately

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    #676800

    xtramiledev
    Participant

    I’ll really appreciate your prompt response and support to resolve this.

    #676911

    Hung Pham
    Keymaster

    Hi xtramiledev,

    Please refer to this article for more details https://elementor.com/help/show-or-hide-columns-per-device/

    Regards,
    Hung PD

Viewing 6 posts - 1 through 6 (of 6 total)