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Theme malfunction after buying the licensed theme elements

Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 29, 2025 at 4:50 pm #676894

    hostgatorweb
    Participant

    Dear WoodMart Support Team,

    I hope you’re doing well.

    I’m writing to report a critical issue I’m experiencing with the WoodMart theme after installing the latest update. Since the update, several theme elements have stopped functioning correctly, including:

    Some design elements are not rendering on the front end

    Page builder (such as WPBakery or Elementor) components are malfunctioning

    Widgets and custom theme settings are not saving properly

    Several previously working features have either disappeared or are no longer responsive

    I have already tried basic troubleshooting steps such as clearing the cache, deactivating plugins, and re-saving the theme settings, but the issues persist.

    Could you please look into this as a priority? I’d appreciate any guidance on how to resolve these problems or if a patch/fix is expected soon.

    July 29, 2025 at 7:52 pm #676913

    Hung Pham
    Keymaster

    Hi hostgatorweb,

    Thanks for reaching to us and sorry for all inconveniences you are experiencing.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    August 1, 2025 at 12:34 pm #677436

    hostgatorweb
    Participant

    HI, We mailed you about our concern about the theme malfunction we also provided the asked credentials along the screenshot.
    We are waiting for your response.
    Thanks!

    August 1, 2025 at 3:51 pm #677466

    hostgatorweb
    Participant

    HI, Team the error you guys just diagnosed is php error above 8.1 but its a error in the theme files and there is glitch i tried to switch my php version 8.3 to 8.1 but i am stil facing the same error.

    August 2, 2025 at 8:52 am #677523

    Hung Pham
    Keymaster

    Hi hostgatorweb,

    Please reply to topic directly instead of email.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    August 2, 2025 at 3:12 pm #677567

    hostgatorweb
    Participant

    Hi Team,
    We have updated you guys on email and today we again sent the mail which comprise of Wp Admin Url, Username and pasword along the screenshots of the site.

    kindly check and resolve our issue.
    Thanks!

    August 4, 2025 at 9:24 am #677671

    Hung Pham
    Keymaster

    Hi hostgatorweb,

    Please reply to topic directly instead of email.

    Regards,
    Hung PD

    August 4, 2025 at 11:12 am #677842

    hostgatorweb
    Participant

    Hi, We are again sharing you our credentials along screenshot we are in touch with you on email but we dont know on which topic you are saying to be stuck on, rather dragging it out resolve our matter.

    Attachments:
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    August 5, 2025 at 8:31 am #678018

    Hung Pham
    Keymaster

    Hi hostgatorweb,

    Thanks for details.

    I enabled debug log and found no issues. Can you please rollback your site to the old version then I can see how was it looking?

    Regards,
    Hung PD

    August 5, 2025 at 11:13 am #678047

    hostgatorweb
    Participant

    Hi HostGator Web Team,

    I recently changed my website and installed the WoodMart “Accessories & Mega Electronics” template, which I really like. However, after installation, the homepage is not displaying properly:

    Banners are not showing

    Sliders are not working

    Elements are not appearing as expected

    I need this fixed urgently as my work is already delayed. Kindly check and resolve the issue as soon as possible.

    Thank you for your support.

    Best regards,
    hostgatorweb

    August 5, 2025 at 12:28 pm #678069

    Hung Pham
    Keymaster

    Hi hostgatorweb,

    Would you mind if I remove an existing content and re-import demo content? Please confirm me back.

    Thanks for your patience.

    Regards,
    Hung PD

    August 5, 2025 at 12:59 pm #678071

    hostgatorweb
    Participant

    Hi, yes please you are allowed to remove delete the content and reinstall woodmart according to your satisfaction so that we could come up with the soution.

    Thanks!

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Viewing 12 posts - 1 through 12 (of 12 total)