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Issue with Product Data Tabs in WooCommerce Admin – Tabs not switching

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  • August 6, 2025 at 9:27 pm #678380

    direction-8243
    Participant

    Hello XTemos Support,

    I’m experiencing a problem with the WoodMart theme in the WordPress admin area when editing a product.

    In the “Product Data” panel (the one with tabs like General, Inventory, Shipping, etc. “Données Produits” in French), the vertical tabs are visible, but clicking on them does not change the content displayed. The URL updates with the correct hash (e.g., #shipping_product_data), but the interface remains stuck on the “General” tab.

    This happens in both Chrome and Safari, and persists even after updating the theme to the latest version. The issue is consistent across multiple products and user sessions.

    Could you please assist with identifying the cause and providing a fix?

    Best regards,
    Kevin

    August 7, 2025 at 11:08 am #678432

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

    Best Regards,

    August 8, 2025 at 9:00 am #678580

    direction-8243
    Participant

    Hello,

    It’s working now. The issue was somehow related to the Mondial Relay plugin. I updated it to the latest version, and the back office is back to normal.

    Thank you for your help,
    Kevin

    August 8, 2025 at 2:50 pm #678701

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sounds great that your issue has been solved.

    If you have a moment, we’d really appreciate your feedback — it helps us improve the theme and shape future updates: https://tally.so/r/w4l54k

    Thanks again for contacting us.

    Topic closed.
    Best Regards,

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