Instagram Api Crashed After Password Change
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Hello, my client changed his facebook account password. Before that instagram api was connected with his old password.
I pressed disconnect from woodmart theme panel, then tried to reconnect with new password, i get an instant error telling me that “www.facebook.com refused to connect.”
How to solve this issue? Any way to reset old api settings? Please advise.
Thanks.
Hello,
Could you please make a video with that issue for a better understanding?
Thank you in advance.
Kind Regards
I added 2 screenshots. First, woodmart instagram api screen on admin panel.
After I press connect, instantly the error on the second screen appears.
This happened after my client changed his password. It was connected fine before, I pressed disconnect. Then when I tried to reconnect with the new password, this started to happen. Any suggestions?
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Hello,
In this case, send me access to the admin panel, Instagram account and Facebook so we can check what is wrong there.
Thank you in advance.
Kind Regards
Shared the information for you to connect.
Thank you. Could you please send access to Facebook as well?
Looking forward to collaborating with you!
Kind Regards
Can you please try with an anonymous account on Facebook? That you own or so?
I cannot provide the facebook login info.
I have given the instagram account on the private area.
As I told before, the acount was connected fine before. Customer changed his facebook password.
Then I pressed disconnect on panel, and then when I try to reconnect, I started to get this error.
Hello,
In this case, please disable the child theme and confirm the permission for the plugin’s deactivation.
Looking forward to hearing back from you!
Kind Regards
Child theme disabled and the instagram api should be disconnected already, since I pressed disconnect and the button states as “Connect” right now.
Hello,
After disabling the plugin that customizes the admin panel, that functionality started to work – https://monosnap.com/file/jofa2YB8G6pALOpAYH3TPwTR36L7jt
Please disable all plugins except these ones:
Elementor
Woodmart Core
WooCommerce
Enable the Parent theme
And then recheck the issue.
Kind Regards
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