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Waitlist not working for variable products (out of stock variations not selectab

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #680750

    meirv0
    Participant

    Hello,

    I am using the built-in Waitlist feature in Woodmart theme.
    The problem: when a product variation is out of stock, the swatch appears greyed-out and cannot be selected at all. Because of this, the “Join Waitlist” button does not appear.

    What I expect:

    Out of stock variations should remain clickable (greyed, but selectable).

    Once selected, the “Add to cart” button should be replaced with the “Join Waitlist” button.

    What I have checked already:

    Theme Settings → Shop → Waitlist is enabled.

    WooCommerce setting Hide out of stock items from the catalog is disabled.

    Variations are enabled, stock managed, quantity set to 0, and status is “Out of stock”.

    Cleared cache.

    Despite all this, the variations remain locked and the Waitlist does not appear.

    Could you please advise how to make out-of-stock variations selectable so that customers can join the Waitlist?

    Thank you!

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    #680798

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please send us your admin access so we can check this issue for you.

    Kind Regards
    XTemos Studio

    #680819

    meirv0
    Participant

    I have created temporary admin access for you. Please find the details below in the Private Content section.

    #680839

    Artem Temos
    Keymaster

    Sorry, but we can’t enter your dashboard https://gyazo.com/c83ef85b6aa9c3967277bc73a22e8fea

    #680843

    meirv0
    Participant

    The issue was caused by Cloudflare security settings. I have now whitelisted your access and the block has been removed. You should be able to log in with the credentials I provided in the Private Content section.

    #680858

    Artem Temos
    Keymaster

    It seems to be an issue with the custom code you added to the child theme. Once we disable the child theme, it starts working correctly.

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Viewing 6 posts - 1 through 6 (of 6 total)