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Error in Subscribe mail (waitlist)

Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 22, 2025 at 12:52 pm #681586

    cristian-1741
    Participant

    Hello!
    I have configured the “Waitlist” service, which is the default setting for the Woodmart theme. We have two issues with the emails that customers receive when they sign up for the waiting list. I am attaching a screenshot.

    Firstly, as you can see, the email header says “Good news! The product you have been waiting for is now available!” but obviously this is incorrect because this email should only confirm registration, it should not say that the product is available, because it is not yet available.
    I searched the php file where all the other texts are, but it’s not there, I don’t understand where it gets it from.

    Secondly, the product name is in Italian, but in this case it should be in English, because I registered on the English version of the site.

    Can you help me?

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    August 22, 2025 at 1:34 pm #681604

    cristian-1741
    Participant

    Update: I managed to change the header.
    The problem remains that the product is in Italian, even in emails in English…

    Thank you very much!

    August 22, 2025 at 4:41 pm #681642

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the username as well. You have forgotten to send the username in the login details.

    Best Regards.

    August 25, 2025 at 9:53 am #681853

    cristian-1741
    Participant

    Oh, sorry, I’m attaching the missing information.
    Thank you!

    August 25, 2025 at 3:25 pm #681938

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am just checking your site and WPML settings, now the site is suddenly showing 404 Bad Request server error: https://postimg.cc/N9rvTd7G

    Can you please check why the site is not working from the server?

    Best Regards.

    August 25, 2025 at 3:37 pm #681942

    cristian-1741
    Participant

    Hi, thank you!
    I tried three different browsers, but I didn’t get any errors, so if I contact my hosting provider, I don’t know what to tell them, because everything looks fine to me.
    Maybe it was a temporary error?
    Thank you,

    August 26, 2025 at 8:53 am #682022

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The site is running fine now, but I have found that you have not translated the products completely in the English language. They are still pending: https://postimg.cc/Hr6MnGwM

    Best Regards.

    August 26, 2025 at 9:37 am #682037

    cristian-1741
    Participant

    Thank you very much, I’ll check it out.
    Excuse me, have you made any changes to the site? Done any updates? The site crashed.

    August 26, 2025 at 11:25 am #682074

    cristian-1741
    Participant

    I have set up a backup, and the website is now visible again.
    Please do not perform any updates, especially to Woocommerce, otherwise the website will crash (we are trying to resolve this issue as well, but we have not yet identified the cause).
    As for the email arriving in English with the product in Italian: I have updated all the products in English but the problem persists… Perhaps we have a problem with WPML?

    August 26, 2025 at 5:31 pm #682227

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We have checked this and did not notice the issue you mentioned. We went to the product page, switched the language to English, added the product to the Waitlist, then changed the stock status, and we received an email in English, including the product name (https://monosnap.com/file/Begc1vHa1QzNxS70nv2ylpBSu22urp).

    Could you please check again if this issue still exists and provide us with step-by-step instructions on how to reproduce it?

    Best Regards.

    August 28, 2025 at 10:25 am #682671

    cristian-1741
    Participant

    Hello,
    thank you very much for testing it.

    Unfortunately, however, that is not the problem. Perhaps I did not explain myself clearly.
    The product in Italian is displayed in the email you receive when you sign up for the waiting list (not in the email you receive when the product is available again).
    In other words, on the out-of-stock product page, when you enter your email address, you receive an email confirming your registration on the list. This is the email where I see the name of the product in Italian, inside the email in English…

    thank you very much

    August 29, 2025 at 8:23 am #682999

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We have carefully reviewed the email you mentioned once again, but we still cannot identify the issue you described (https://monosnap.com/file/IvPsnNfJ4MssdiQrONqRcWJhcp4hjQ, https://monosnap.com/file/O3ouaoF4uF0LXEptUXsFz81cDseCDz). Could you please record a short video demonstration showing the problem? This will help us better understand and resolve it.

    Best Regards,

    August 29, 2025 at 11:36 am #683102

    cristian-1741
    Participant

    This is really strange, because the email you receive is different from the one I receive!
    I don’t understand. I made a video to show you my steps, I tried to attach it here but it won’t upload. What can I do?
    Thank you very much!

    August 29, 2025 at 1:11 pm #683156

    cristian-1741
    Participant

    here is the video!
    https://elevensm.box.com/s/fo1pmylmrccsuhnkrryyov7cs9bxu45v

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