Cart Empties After Checkout Cancellation
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Hi Team,
I’ve noticed another issue – after canceling checkout, the cart appears empty. I tested this in a new incognito window after clearing cache, but the problem still persists. Could you please look into this on priority?
Also, could you confirm how long a product stays in the cart for a guest user? We’d like it to be set to the maximum possible duration.
Video Url: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov
Thanks,
Hi shweta,
Thanks for reaching to us.
Could you please check how the product’s attributes filters works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?
Regards,
Hung PD
If I switch the theme to Twenty Twenty-five it’s working fine.
Hi shweta,
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD
Hello Team,
Kindly find the WP login details in the private section.
Hi shweta,
Thanks for your patience.
Please confirm me back if you resolved the issue.
Regards,
Hung PD
While we are testing it, today we had a case where payment was successfully processed at CCAvenue, but WooCommerce marked the order as cancelled since it did not get the callback in time. We’ve already taken some corrective actions (disabling hold stock minutes) on our side, but we need to know what exactly was changed in your last fix related to the checkout/cart flow. Kindly help.
Hi shweta,
Thanks for your patience.
I didn’t make any changes from last visit.
Regards,
Hung PD
can we keep this open for observation?
Hi shweta,
Yes, I will keep it opening.
Regards,
Hung PD
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