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Site breaking on updating new theme version

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • August 25, 2025 at 3:35 pm #681940

    reni2040
    Participant

    Hi, my website ahdfurniture.com is breaking when updating the new version of the theme. I need help from your team to get it updated. If need i can give you my login details

    • This topic was modified 1 month, 4 weeks ago by reni2040.
    • This topic was modified 1 month, 4 weeks ago by reni2040.
    August 26, 2025 at 10:31 am #682068

    reni2040
    Participant

    Hi, support team please help me. I have renewed the support with 45 USD through themeforest

    August 26, 2025 at 12:00 pm #682100

    Hung Pham
    Participant

    Hi reni2040,

    Thanks for reaching to us.

    1. Can you please let me know what your problems?

    2. To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    August 27, 2025 at 5:24 pm #682548

    reni2040
    Participant

    Hi, my site not working after updating the theme latest version. I have updated the theme to show you the error. Here is my login details:

    i have also attached a screenshot

    • This reply was modified 1 month, 3 weeks ago by Hung Pham.
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    August 27, 2025 at 5:30 pm #682557

    reni2040
    Participant

    visit this link to see what the error is: https://ahdfurniture.com/wooden-sofa-set/

    August 28, 2025 at 10:30 am #682677

    Hung Pham
    Participant

    Hi reni2040,

    It seems you resolved the issue, please confirm me back https://ibb.co/d0SQ9HTD

    Regards,
    Hung PD

    August 28, 2025 at 3:12 pm #682835

    reni2040
    Participant

    Hi, sorry its not fixed. It was a cache thing which showed the site. Now i cleared the server cache. Can you please check again?

    August 29, 2025 at 9:14 am #683027

    Hung Pham
    Participant

    Hi reni2040,

    To assist you in the best possible manner, I need FTP account to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient. I tried to install file manager plugin but it is not allowed to do.

    Regards,
    Hung PD

    August 29, 2025 at 3:18 pm #683217

    reni2040
    Participant

    Hi, due to its a live website with monthly traffic 15k i cannot keep the error screen for long time. So what i did it, i reverted the older backups and created a staging site for you to check the error. I will give the details of that below:

    • This reply was modified 1 month, 3 weeks ago by Artem Temos.
    August 29, 2025 at 3:31 pm #683219

    reni2040
    Participant

    Wordpress

    • This reply was modified 1 month, 3 weeks ago by Artem Temos.
    September 2, 2025 at 9:22 am #683794

    Hung Pham
    Participant

    Hi reni2040,

    First of all, taking my deep appreciation for your patience.

    I enabled debug log and got this issue:

    Fatal error: Cannot declare class XTS\Modules\Layouts\Free_Gifts, because the name is already in use

    It looks like you didn’t update the theme properly. Try to delete the theme folder and then upload the latest version of the theme.

    Kind Regards,
    Hung PD

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Viewing 11 posts - 1 through 11 (of 11 total)