Product video – thumbnail not showing in description
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Hi,
I have a slight issue.
1) I have 2 videos on my product page, placed in the description area
2) On desktop there is a thumbnail showing in both videos
3) On mobile its a black screen – no thumbnails are showing
Steps I have taken:
– I have disabled each plug in one by one to see if it could conflict with woodmart theme.
I hope you can kindly help please.
Thank you!
Hello,
Please share the product page URL along with the WordPress admin login details so I can check the issue directly and provide you with a possible solution.
Best Regards,
Hi,
Please see private content. Thank you
Hello,
Edit the video widget and add a custom poster image/thumbnail for each video. This will act as the preview on both desktop and mobile: https://postimg.cc/hXjjFxTF
Best Regards,
Hi,
I have over 400 products or so. This will be extremely long.
Surely, there must be another way. As on desktop the thumbnail is already showing? its just mobile it is blank.
Hello,
Please check back your site and check the issue after completely clearing the cache. It is showing fine.
See Screenshot for clarification: https://postimg.cc/QF2Rg9gG
Best Regards,
Hi,
I have received your email suggesting its working now but it is definately not working. I have checked on multiple phones and cleared the cache.
I’ve noticed in the screenshot you sent, you played the video first.
Please do it without clicking play.
The screen is still blank.
Hello,
Please see this video for a better understanding:
https://streamable.com/bffrqh
Best Regards,
.
