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Cart and Checkout Layouts Undefined

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  • #683469

    tushargoel.biz
    Participant

    I am using Woodmart Child theme and whenever I try to create a layout for Cart and Checkout pages, I am redirected to 404 Error page and the layouts are undefined. I duplicated the site on staging environment and tried switching to Child and Parent theme but no changes. Then I deactivated all plugins and reactivated them one by one to find that the issue is coming due to WP Loyalty plugin. How can it be fixed?

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    #683646

    Hung Pham
    Keymaster

    Hi tushargoel.biz,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,
    Hung PD

    #683886

    tushargoel.biz
    Participant
    #684098

    Hung Pham
    Keymaster

    Hi tushargoel.biz,

    Thanks for details.

    After checked the issue, and unfortunately, WoodMart Layouts is currently incompatible with the WP Loyalty plugin. This is a problem on the plugin side, since it is the plugin that breaks this functionality.

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team , who are better equipped to provide you with the guidance you requires .

    Best Regards,
    Hung PD

Viewing 4 posts - 1 through 4 (of 4 total)