Loginn with google error

This topic has 7 replies, 2 voices, and was last updated 12 months ago by Aizaz Imtiaz Awan.

Viewing 8 posts - 1 through 8 (of 8 total)

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September 3, 2025 at 4:50 pm #684218

shweta
Participant

Hello Team,

When I connect using Login with Google, it shows as connected, but it doesn’t redirect to the My Account page.
For a better understanding please find the video URL link: https://drive.google.com/file/d/1mlxH9mbOCagEUJkb5s9AHRlW_DdXlsLl/view?usp=sharing

September 4, 2025 at 8:24 am #684294

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

Navigate to Theme Settings > Api Integration > Social Authentication > Enable the option “Alternative login mechanism”. https://prnt.sc/kHb6avlOZFe_

Best Regards,

September 5, 2025 at 6:27 am #684562

shweta
Participant

it is already active and has valid google app ID and app secret key. sharing login details.

September 5, 2025 at 10:01 am #684615

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

I have checked your site and logged in with Google and it is working fine.

See Screenshot for clarification: https://postimg.cc/phYGkbF5

Please check back your site after completely clearing the site cache/browser cache and check the issue.

Best Regards,

September 5, 2025 at 10:27 am #684634

shweta
Participant

As stated above, 20% of the times it throws the error that has been captured in the video. Yes, 80% it working fine as you mentioned. But 20% is huge. 20/100 cutomers are facing issues. I hope you’ll understand.

September 5, 2025 at 1:07 pm #684674

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

Thank you for the clarification. Since the issue occurs intermittently (around 20% of the time), it is likely related to caching.

Please try clearing all types of cache — including browser cache, plugin cache, server-side cache — and check the issue.

Best Regards,

September 5, 2025 at 1:40 pm #684682

shweta
Participant

Shall try. Please keep this thread under observation.

September 5, 2025 at 2:47 pm #684690

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

Sure, please give it a try and keep me updated. I’ll keep this thread under observation and will respond if any further assistance is needed.

Best Regards,
Author

Posts

Tagged: api integrations., google login

Viewing 8 posts - 1 through 8 (of 8 total)