Hello,
01. Navigate to Theme Setting > Shop > Thank you page -> make sure the Default “Thank you page” content option is enabled: https://prnt.sc/7cZorFEbkLeb
Additionally, you need to make sure that the checkout page is not modified with Elementor (https://monosnap.com/file/2DESsZVf1uzVCwJaiqGLAdQsRTE6vB – it shouldn’t state Elementor there).
02. Navigate to Theme Settings -> Shop -> Abandoned Cart.
Make sure “Enable cart recovery” is turned on.
Check that “Cart Timeout” is set and “Cart cleanup” has a reasonable value.
Check WooCommerce -> Settings -> Emails -> Abandoned cart email is enabled and properly configured.
Make sure your mail function or SMTP plugin is sending emails correctly.
Additionally, Ensure you are running the latest version of the WoodMart core plugin.
Here is the theme documentation:
https://xtemos.com/docs-topic/abandoned-cart/
I also noticed that you left a 1-star rating on ThemeForest, and I’m truly sorry to hear that your experience wasn’t as expected.
I’ve done my best to provide you with relevant solutions, and I’m more than happy to continue assisting you with any remaining concerns. Your satisfaction is very important to me, and I genuinely want to ensure that everything is working perfectly for you.
If there’s anything else I can do to improve your experience, please don’t hesitate to let me know. I’d greatly appreciate it if you would consider updating your review, should you feel the support and resolution provided were helpful in the end.
Looking forward to your response and happy to help further in any way I can.
Best Regards,
.
