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Header Builder Fails to Load Momentarily (JS Conflict/Deprecated Code)

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #688440

    smartsupplyco.com
    Participant

    Dear Support Team,

    I am experiencing a critical issue that prevents me from using the Header Builder feature on my website. When attempting to open the builder, the following error message appears for just a second or two before disappearing, and the builder fails to load correctly:

    “The header builder cannot be loaded correctly. Probably, there is some JS conflict with some of the installed plugins or some issue with the header builder script. Check your JS console to debug this. Try to disable all external plugins and be sure that you have the latest version of the theme installed and then check again.”
    MY WEBSITE=SMART-SUPPLY.STORE

    #688479

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #688519

    smartsupplyco.com
    Participant

    HELLO
    PLEASE FIND THE USER AND PASWORD IN PRIVET

    #688540

    Artem Temos
    Keymaster

    Sorry, but this account doesn’t have administrator permissions, so I can’t check how the header builder works at the moment.

    #688546

    smartsupplyco.com
    Participant

    I make it administrator now

    #688552

    Artem Temos
    Keymaster

    We just checked your website, but can’t reproduce the problem with the header builder. Here is a video https://gyazo.com/21cbc5925756b169c94b07f19a7ac0ec
    Could you please clarify how to reproduce it?

    #688556

    smartsupplyco.com
    Participant

    see the vedio attached

    #688557

    smartsupplyco.com
    Participant
    #688558

    smartsupplyco.com
    Participant
    #688586

    Artem Temos
    Keymaster

    Okay, it takes longer than anticipated to load, which is why the message is displayed. However, you can disregard it and continue using the header builder once it’s fully loaded. It won’t have any impact.

Viewing 10 posts - 1 through 10 (of 10 total)